John Hancock Travel Insurance Reviews

I am just glad that I did not have any need to contact you while on my trip!

1) Squaremouth? John Hancock? Who is whom? I was not clear if I was dealing with representative of insurance company or go between.
2) It took many months for my claim to be settled. Apparently more information had been requested via email, an email that I did not receive. When I called to
inquire about the status of my claim, it took a couple of calls to ascertain the status of my claim.
3) I had questions regarding aspects of my claim; it was hard to get questions answered adequately.

Paperwork and filing process clunky..othersxate much clearer and easier.

I had a bit of troubal getting connected to the proper person at John Hancock, but once that was resolved the claims process was quick and easy. Based on this experience, I would definitely recommend Squaremouth and John Hancock.

I was happy with settlement asked for more but think it was fair didn't like that you ask for original purchase receipts who has receipts for a jacket from two years ago I hope this never happens to me again but I think a good way to know what is in your bag is to take pictures as you pack thank you

My insurance with John Hancock is the Bronze plan.
My certificate # is ************.
I filled a claim for trip interruption and I haven't been reimbursed yet. They are asking for more papers.
I took that trip in 2015 June 15 to August 10. I was returning originally on July 30 but due to a toothache, I changed my ticket for August 10.
I purchased this insurance thinking they will be more efficient and less bureaucratic. Unfortunately, I now realize you are all the same. I travel lots, internationally and domestically.
I have started looking into another insurance with a speedy return, for this coming up vacation to Urope.
Sorry but I don't have anything nice to say.
Have a lovely day.
Eleni *******
***-***-****
In the event you have questions

This claim was easy to resolve. There were a few minor logistical glitches, all due to my own misunderstanding of their process. A couple of phone calls were necessary to locate the correct claim form and to submit the claim in their format, which seemed reasonable. I was glad to have had the insurance that covered the necessity to purchase essential items due to an unforeseen baggage delay (our first ever).

to buy the insurance is no problem.problem is when you need help and file the claim
i have a very bad trip and lots of problems with my trip but no help with the claim
the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
the trip was delay and change few times but no help from the insurance
Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!

violetta hancock

So far so good! Answered questions and emails efficiently and on point.

THe claim process was cumbersome, painfully slow, and apparently the staff is very overworked not being able to process submitted claims for at least two weeks once received. Even when requested, communication was by mail rather than email which further slowed the process. The company either did not know how to handle claim materials submitted by email attachments or the company server was set to block all attachments. I received different explanations as to why my attachments could not even be opened. A simple line in the application form stating that email attachments can not be opened would have been helpful and saved about a month in the claims process for me. Since I work as a graphic designer sending out files as attachments on a daily basis to many businesses, I know that I know how to create, compress, and send files in spite of John Hancock (Sevencorners) trying to tell me that it was all my problem.

Having said that, I felt the compensation, once received, was the expected amount based on the description of what I purchased. I only had to refile one item of which I have received notification that I will be reimbursed.

Over all the cost of the insurance was very reasonable compared to the policy price offered by the cruise company. The Squaremouth web site was very helpful in finding a policy to cover only the items I was interested in having covered. Squaremouth gets 5 stars, having to use the purchased insurance which generally means your trip is severly hampered gets 0. I am grateful that we received reimbursement, 5 stars; how long it took and the process for getting the reimbursement, 2-3 stars.