Overview

John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.

Trips Protected
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SINCE 2012
69,095
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AVG. MONTH
173
Total Reviews
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SINCE 2012
1,441
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.48/5

See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.16 (1,441 reviews)

John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.

  • 5
    831
  • 4
    274
  • 3
    144
  • 2
    63
  • 1
    97
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  • John Hancock Insurance Agency, Inc. policy: Bronze

    pleasantly, I did not have to contact the provider for a claim. before the trip, john hancock got the insurance document to me immediately. I appreciated that so I could review it. ty

    Christi from IA
    Review Received: February 23, 2014
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    John Hancock Insurance Agency, Inc. policy: Gold

    The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
    promptly paid.

    Earl from OH
    Review Received: February 20, 2014
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    John Hancock Insurance Agency, Inc. policy: Gold

    They made the buying process very easy and informative with many options. Fortunately did not have to use.

    William from IL
    Review Received: February 14, 2014
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    John Hancock Insurance Agency, Inc. policy: Bronze

    I had no claims.

    John from NV
    Review Received: February 5, 2014
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I am wondering if there is any insurance company that, when you know where you are traveling to, can link you to a specific doctor or clinic that they find reliable and that can process claims easily. Let me know.

    Melody from NY
    Review Received: December 29, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Silver

    No claim

    Isidoro from CA
    Review Received: December 12, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    not sure yet - didn't take trip, in the midst of submitting claim now

    Lauren from CA
    Review Received: December 2, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    No claims no problems

    Patrick from OR
    Review Received: November 21, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Silver

    There was no claim so it is hard to evaluate.

    Herbert from MN
    Review Received: November 17, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Purchase and documentation was quick and efficient.

    Frederick from AZ
    Review Received: November 2, 2013
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    0 out of 0 people found this review helpful