John Hancock Travel Insurance Reviews

I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

Low ratings because I sent an email 30+ days ahead of cruise requesting consideration of refunding payment account not able to make cruise.....never got a response from your Company, and will NOT us again! Even if declining refund, a response is proper way to handle Customers

Price and what it offered.
Yes I would recommend this policy to others

A claim is currently being filed for luggage that did not arrive a week ago

I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.

No claim applicable

Happy with the insurance policy offered. Happily, we did not need it!

Great coverage. Reasonable price.

I did not need to call them during my trip or to make a claim.