Overview

John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.

Trips Protected
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SINCE 2012
69,095
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AVG. MONTH
173
Total Reviews
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SINCE 2012
1,441
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.48/5

See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.16 (1,441 reviews)

John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.

  • 5
    831
  • 4
    274
  • 3
    144
  • 2
    63
  • 1
    97
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  • John Hancock Insurance Agency, Inc. policy: Gold

    Nothing to add as nothing out of the ordinary happened. I chose this provider because of their pre-existing conditions clauses. I will choose this provider again.

    Paul from CA
    Review Received: October 1, 2013
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    John Hancock Insurance Agency, Inc. policy: Gold

    Did not make claim

    john from TX
    Review Received: September 28, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I did not file a claim.

    Charles from NM
    Review Received: September 12, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I do not know yet! I am just now making a claim!

    Brian from CA
    Review Received: September 2, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Silver

    Since we didn't make a claim none of this means anything.

    Kenneth from CA
    Review Received: August 31, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    It was nice to know I would have support if I needed it. Thankfully I didn't!

    Susan from CA
    Review Received: August 28, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I did not make a claim

    DH from NC
    Review Received: August 15, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    We didn't need to file a claim, but buying the insurance was easy and I felt like the comparisons shown were good.

    Leslie from TX
    Review Received: July 26, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    My trip was cancelled.

    Bernice from WI
    Review Received: July 17, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Bronze

    Before Trip
    We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.

    During Trip
    did not use

    Claim Process
    did not use

    Nancy from CA
    Review Received: July 15, 2013
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    0 out of 0 people found this review helpful