Overview

John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.

Trips Protected
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SINCE 2012
69,378
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AVG. MONTH
185
Total Reviews
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SINCE 2012
1,446
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.48/5

See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.16 (1,446 reviews)

John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.

  • 5
    833
  • 4
    275
  • 3
    146
  • 2
    63
  • 1
    97
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  • John Hancock Insurance Agency, Inc. policy: Gold

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

    Frederick from CA
    Review Received: October 16, 2013
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    7 out of 7 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I have provided no ratings for the last two questions since it was not necessary to contact the provider for any reason for this policy while on the trip.

    Joseph from AZ
    Review Received: October 15, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Bronze

    Not applicable as there was no claim filed.

    Judith from CA
    Review Received: October 6, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Purchased the insurance, but had no cause to use it.

    shirley from MN
    Review Received: October 2, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Nothing to add as nothing out of the ordinary happened. I chose this provider because of their pre-existing conditions clauses. I will choose this provider again.

    Paul from CA
    Review Received: October 1, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Did not make claim

    john from TX
    Review Received: September 28, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I did not file a claim.

    Charles from NM
    Review Received: September 12, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    I do not know yet! I am just now making a claim!

    Brian from CA
    Review Received: September 2, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Silver

    Since we didn't make a claim none of this means anything.

    Kenneth from CA
    Review Received: August 31, 2013
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    It was nice to know I would have support if I needed it. Thankfully I didn't!

    Susan from CA
    Review Received: August 28, 2013
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    0 out of 0 people found this review helpful