John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Fortunately for all, I didn't need the insurance so can't rate
services I didn't use!
Did not file a claim
No claim filed. No interaction with insurance company during trip.
Since no claim was made, there is nothing to report
Bought it and had no other contact so nothing really to rate
I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.
I have provided no ratings for the last two questions since it was not necessary to contact the provider for any reason for this policy while on the trip.
Not applicable as there was no claim filed.
Purchased the insurance, but had no cause to use it.
Nothing to add as nothing out of the ordinary happened. I chose this provider because of their pre-existing conditions clauses. I will choose this provider again.
Last updated: September 15, 2026