John Hancock Travel Insurance Reviews

Before Trip
No any personal service received. E mail the policy to us. when we have questions . we call the 3 provide only the answering machine to indicate the short open business hours no weekend help . very frustrating

During Trip
During the trip we experience trip delay . We try to call the # provide . We did not get the assistance as we needed . We knew we made a mistake by choice the wrong insurance carrier.

Claim Process
We had a hard time get thru the line . We tried 3 days to get thru only to told they will e mail us a claim form but we still not yet receive it . We call once again . We did not received any e mail at this time as i am writing this comments . Please help !!

Before Trip
Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.

Before Trip
Did not use but appreciate the peace of mind.

During Trip
Didn't use but appreciated the peace of mind

Before Trip
Quick process to complete. Documents arrived quickly.

During Trip
Did not contact until back in states

Claim Process
Claim process not far enough along to have an opinion yet

Before Trip
I would definetly use your web site again when traveling.

During Trip
I can't answer because I did not have occasion to use the service. I was impressed with the quality of the carrier and the way in which I enrolled, etc. I have confidence that, if I had needed them, they would have performed well for me.

Claim Process
No claim filed.

Claim Process
They never paid anything. Kind of a waste of money...

Before Trip
We were flying business class. Never received a definitive answer as to whether we would be flown business class if we had reason to require a change in flights. The premium was based upon business class flights. Fortunately we never needed to find out the answer to the question. For future travel needs and promulgating premiums, should we use business class cost or economy cost when flying business class?

During Trip
I didn't have to use the insurance, fortunately, but it was a comfort knowing it was there if I needed it.