John Hancock Travel Insurance Reviews

I did not make a claim

We didn't need to file a claim, but buying the insurance was easy and I felt like the comparisons shown were good.

Before Trip
My trip was cancelled.

Before Trip
We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.

During Trip
did not use

Claim Process
did not use

Before Trip
No any personal service received. E mail the policy to us. when we have questions . we call the 3 provide only the answering machine to indicate the short open business hours no weekend help . very frustrating

During Trip
During the trip we experience trip delay . We try to call the # provide . We did not get the assistance as we needed . We knew we made a mistake by choice the wrong insurance carrier.

Claim Process
We had a hard time get thru the line . We tried 3 days to get thru only to told they will e mail us a claim form but we still not yet receive it . We call once again . We did not received any e mail at this time as i am writing this comments . Please help !!

Before Trip
Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.

Before Trip
Did not use but appreciate the peace of mind.

During Trip
Didn't use but appreciated the peace of mind

Before Trip
Quick process to complete. Documents arrived quickly.

During Trip
Did not contact until back in states

Claim Process
Claim process not far enough along to have an opinion yet

Before Trip
I would definetly use your web site again when traveling.