John Hancock Travel Insurance Reviews

Before Trip
Transaction went smoothly. I had no reason to have further contact (thank goodness!)

Before Trip
Easy and trouble free.

During Trip
There was no problems to claim or need to contact

Claim Process
No Claim

Before Trip
Customer service was non-existent. I had to make calls to clarify terms and conditions absent in any documentation prior to or after purchase.

Inexcusable on so many levels, except to sell policies giving as little information as possible in hopes to make money.

During Trip
Insurance is a necessary evil. Have to have it when you need it, but it's completely worth the investment, even when it's not needed...in light of the risk. But for the company to give nearly zero information in the terms and conditions before and after purchase amounts to a ****-shoot trust in where the fine print might take a claimant. I've bought from this site before with much more information given at a number of steps in the process. This particular transaction ended up 'blind' by comparison. I guess I trusted squaremouth to do the right thing in the end...not a good decision overall.

Claim Process
I did not have a claim.

During Trip
We did not need the coverage or service during our trip.

During Trip
Luckily I didn't need to use it!

Before Trip
Really didn't use Cust Srvc. All done online effortlessly and quickly. Very satisfied.

During Trip
Did not need to use carrier services during this trip. Appreciate the coverage though.

Before Trip
Loved the one-page of important phone numbers. I felt like I had options and support if needed.

During Trip
I didn't need help, but I had confidence that it was there if I needed it.

Claim Process
Did not file a claim.

During Trip
Didn't use any services unable to comment