John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Gold
During Trip
We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.Claim Process
We have not yet filed a claim.Roger from CAReview Received: November 2, 2012Was this review helpful?5 out of 6 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.O & H from ORReview Received: November 2, 2012Was this review helpful?110 out of 111 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
DID NOT NEED SUPPORT DURING THE TRIPClaim Process
NO CLAIMSandra from CAReview Received: October 30, 2012Was this review helpful?0 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverDuring Trip
Did not need to use itClaim Process
No claimSusan from MNReview Received: October 24, 2012Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeBefore Trip
We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.During Trip
Did not need to contact the insurance carrier during the trip.Claim Process
N/a Did not need to file a claimMichael and Sandy from VAReview Received: October 23, 2012Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
Thankfully I didn't need to use any services during my tripSusan from MAReview Received: October 20, 2012Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
We never had to use the insurance.Clyde from AZReview Received: October 20, 2012Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
Did not communicate with insurance carrier during trip.Claim Process
No claim filed.Dorothy from NVReview Received: October 3, 2012Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverDuring Trip
Had no need for contact during the trip.Claim Process
No Claim was filed or needed.Alan from CAReview Received: October 3, 2012Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
no communication other than they accepted my payment, never got anything to confirm the insurance!!During Trip
never heard from anyone!gary from FLReview Received: October 1, 2012Was this review helpful?52 out of 54 people found this review helpful