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Overview

John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.

Trips Protected
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SINCE 2012
69,101
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AVG. MONTH
174
Total Reviews
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SINCE 2012
1,441
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.48/5

See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.16 (1,441 reviews)

John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.

  • 5
    831
  • 4
    274
  • 3
    144
  • 2
    63
  • 1
    97
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  • John Hancock Insurance Agency, Inc. policy: Bronze

    During Trip
    Did not need to make a claim.

    Carmella from CA
    Review Received: September 28, 2012
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    1 out of 2 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    no need to use the insurance...thankfully

    During Trip
    no need to use the insurance during the trip

    Claim Process
    no need to make a claim

    Carol from CA
    Review Received: September 22, 2012
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    0 out of 0 people found this review helpful
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    Prompt and fair pricing.

    Barry from TX
    Review Received: September 22, 2012
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    1 out of 3 people found this review helpful