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Overview

John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.

Trips Protected
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SINCE 2012
69,383
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AVG. MONTH
186
Total Reviews
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SINCE 2012
1,446
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.48/5

See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.16 (1,446 reviews)

John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.

  • 5
    833
  • 4
    275
  • 3
    146
  • 2
    63
  • 1
    97
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  • “
    John Hancock Insurance Agency, Inc. policy: Gold

    During Trip
    We never had to use the insurance.

    Clyde from AZ
    Review Received: October 20, 2012
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    0 out of 0 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Gold

    During Trip
    Did not communicate with insurance carrier during trip.

    Claim Process
    No claim filed.

    Dorothy from NV
    Review Received: October 3, 2012
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    0 out of 0 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Silver

    During Trip
    Had no need for contact during the trip.

    Claim Process
    No Claim was filed or needed.

    Alan from CA
    Review Received: October 3, 2012
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    0 out of 0 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    no communication other than they accepted my payment, never got anything to confirm the insurance!!

    During Trip
    never heard from anyone!

    gary from FL
    Review Received: October 1, 2012
    Was this review helpful?
    52 out of 54 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Bronze

    During Trip
    Did not need to make a claim.

    Carmella from CA
    Review Received: September 28, 2012
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    no need to use the insurance...thankfully

    During Trip
    no need to use the insurance during the trip

    Claim Process
    no need to make a claim

    Carol from CA
    Review Received: September 22, 2012
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    0 out of 0 people found this review helpful
    “
    John Hancock Insurance Agency, Inc. policy: Gold

    Before Trip
    Prompt and fair pricing.

    Barry from TX
    Review Received: September 22, 2012
    Was this review helpful?
    1 out of 3 people found this review helpful