Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    I had to increase the amount of insurance because my trip costs went up. The associated with Nationwide was efficient, friendly and very helpful.

    Jeanne from NE
    Review Received: September 19, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Your policy doesn't show clearly who to actually contact.

    Also your Squaremouth policy shows different information that Nationwide.

    Your policy shows an interuption amount of $7,500 but Nationwide show it as half that.

    Who do I actually make a claim with?

    Please email me on stevenjameshalford@gmail.com
    Policy number NWE21030224240L

    Thank you

    Steven from FL
    Review Received: September 17, 2021
    Was this review helpful?
    11 out of 11 people found this review helpful

    Review Updated: 10/24/2021

    My claim hasn't been handled.

    I have written to you multiple times to make a claim and can't even find how to make it.

    I haven't had a single email or call back and I first wrote to you the first week in September.

    Your emergency line doesn't work. It sent me to Nationwide who had no idea what my policy was of the number for me to call.

    Horrible experience. I was terribly sick in Jamaica and couldn't contact anyone.

    I just need to make a claim.

    Steven Halford
    stevenjameshalford@gmail.com

    Nationwide Mutual Insurance Company policy: Cruise Choice

    My trip was postponed, and I’m working on transferring the insurance to my next trip. Haven’t heard if that was been accepted.

    Susan from VA
    Review Received: September 16, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Gave us a sense of calm to know we had the policy

    Grace from TX
    Review Received: September 15, 2021
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    My trip was postponed from 2021 to 2022, so I'm still looking forward to taking this trip. My problems with Nationwide dealt with their incredibly cumbersome process for cancelling coverage for the trip that never occurred because of the pandemic, and their unwillingness to just re-issue the policy for the new dates. They seemed unable to do this without confirmed itineraries from the cruise line, which won't be available for several months. My expectations are that they will most likely also want to increase the premium at the time it's reissued, which I will not be happy about. Their attitude came across as, somehow, this was all my fault and my problem to deal with, even though I'm sure there were many people "in the same boat" who just wanted to get their policy changed to a new date without a lot of administrative hassle.

    Unhappy Cruiser from CO
    Review Received: September 13, 2021
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    4 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I have spend over 2 hours on hold in two calls to try to attempt to file a claim and in each case was eventually disconnected. I tried to do it online and even after muddling through very confusing directions I cannot enter any dates since the year (which is a dropdown menu) does not go past 2020. This is ridiculous.

    I need guidance in filing a claim and being able to do so properly.

    Nationwide is supposed to be a big company and everything is being run like it would be a fly-by-night operation.

    Anthony from NY
    Review Received: August 12, 2021
    Was this review helpful?
    24 out of 24 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Cancelled my policy, purchased another one but I have yet to get refunded on the first one.
    Who can I contact?

    Francisco from TX
    Review Received: August 5, 2021
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    8 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We have lost luggage and a delay on departure from Indianapolis due to mechanical issues

    Robert from IN
    Review Received: July 30, 2021
    Was this review helpful?
    3 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Jeffrey from CA
    Review Received: June 25, 2021
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    2 out of 6 people found this review helpful

    No real claim was submitted. I just had a question.

    Nationwide Mutual Insurance Company policy: Essential

    easy to buy and fair price

    Michael from TN
    Review Received: June 19, 2021
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    2 out of 4 people found this review helpful