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The below information was preserved for historical context only and was accurate at the time of publishing

Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
692
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.39/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (692 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    390
  • 4
    122
  • 3
    75
  • 2
    34
  • 1
    71
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  • “
    Nationwide Mutual Insurance Company policy: Essential

    Tried to discuss a potential issue via the 800 number provided only to realize that the business office could only be reached during normal working hours for the eastern timezone. The people I was able to reach during the weekend were unable to assist with my questions... this caused me to worry all weekend until I could reach someone on Monday.

    Didn't really care for Nationwide after I was finally able to talk with them. I do not believe I would insure with then again.

    Dennis from MI
    Review Received: May 8, 2018
    Was this review helpful?
    52 out of 53 people found this review helpful
    “
    Nationwide Mutual Insurance Company policy: Essential

    Your customer service representative was courteous and efficient during my phone call. Explained my benefits and told me all that i needed to file my claim. Also I was sent an email with the necessary instructions and claim forms. My claim will be in the mail shortly.

    Guy from NY
    Review Received: April 30, 2018
    Was this review helpful?
    11 out of 17 people found this review helpful

Last updated: February 26, 2026