Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Had no problems so hard to rate what experience would have been if an issue had occurred.
Prompt response once I found correct Customer Serbice no.
Delays when Travel Co. did not forward docs to RoamRight, so necessitated my copying all relevant docs.
Payment of full claim completed in ~30 days after first contact with RR.
My trip was canceled due to illness. All monies were refunded.
The claim process was very clearly laid out on the company web site. The required forms were easy to understand and to submit electronically.
The adjustment process was fairly rapid, being concluded with a month of submittal. There was one request for additional or clarifying information.
Although no one wants to have their trip interrupted for medical reasons, I found RoamRight’s process to be very fair and I would recommend their insurance to future travelers.
We didn't file a claim but we did have to adjust the effective dates of our policy because of changes in our travel plans. This was easy to do with a quick call to customer service.
I have always been pleased with the customer service as well as the products of Roamright, hence, I alwsys rely on them for travel coverage.
I liked how I was offered a variety of iptions and could customize according to my needs.
My wife needed an emergency root canal in Budapest. RoamRight customer service helped us find an excellent dentist there, we set up the appointment, and my wife had her surgery within a day. Our vacation was saved! RoamRight also processed and paid our claim quickly. We're very pleased.
We had suitcase damage and a lost IPad for which I filed a claim. We are still waiting.
I talked to the customer service people twice when I was contemplating making a claim before I left. They could not have been nicer, and when half of my trip was cancelled they gave me a partial refund on my premium. The tour company finally resolved the issue and so I am not going to be making a claim, but I am very happy that I bought your insurance instead of the insurance offered by the tour at twice the price. Yours is a good product which gave me what I needed but didn't duplicate what I already had with my health insurance. Thank you.
Last updated: November 13, 2026