Arch RoamRight Travel Insurance Reviews

It turns out that the $500 per person missed connection benefit is woefully inadequate for international flights despite a $800 per person policy. The other limits seem as better coverage for likely need.

Fortunately, I didn't need it. It was affordable and I was happy to have it with me while I was traveling. When I called them with a question before I left for my trip, I got a very quick response and the person I spoke with was pleasant and seemed to be have a lot if information.

We actually canceled our policy before we left on our trip, when we learned that our travel agency provided travel insurance as part of our fee. I was impressed with how easy it was to cancel with no questions asked.

However, I suggest that Squaremouth prominently display information about how to cancel a policy. On the Squaremouth confirmation email I received the following statement appears:

"Money Back Guarantee: If you change your mind for any reason before 03/07/2018, we will be delighted to cancel your policy and refund your purchase."

This implies that Squaremouth does the refund, so I spent considerable time trying to contact Squaremouth by phone. The wait time was very long, so I left a message that was returned the next morning. That's when I learned that I had to contact RoamRight. A simple revision to the Money Back Guarantee statement would be helpful:

Money Back Guarantee: If you change your mind for any reason before _____, contact the insurance provider directly to cancel your policy and receive a full refund.

I was pleased to see the Squarmouth website so I could easily compare travel insurances before my trip. I chose RoamRight after reviewing the Squaremouth site. Squaremouth indicated that should there be a problem they could intervene until we were satisfied and that clinched the deal.
I have used Squaremouth/RoamRight for my last 3 trips (never needing to make any kind of claim) and one upcoming. I do not anticipate having to use it or having any difficulties but if I do it's nice to see that Squaremouth stands behind my purchase.

We made several phone calls when we had to suddenly cancel our trip. Customer service providers were helpful and courteous. The claim is not finalized yet so we are hopeful that it will go smoothly.

First time i purchased travel i insurance.. Unfortunately i got a bad infection but good thing i was covered i plan to renew

Very professional, will use Roam Right for future trips!

There was a pending cyclone Gita threatening NZ at the time we were suppose to take our trip. I called Roam Right to seek advice. They helped me to understand what to do if and when Gita would encounter NZ. Very helpful.

I thought I would have a baggage delay situation and called the insurance carrier. She immediately took my information and said she would still email the claim just in case I decided to file one. She was very courteous, pleasant, professional and made me feel assured that any problems would be addressed. I truly appreciated that. I would recommend RoamRight based on my experience.

We faxed our claim a few days ago. We are waiting to hear from Roam Right.