Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I didn't have to file a claim with Roamright, but the customer service department was good in answering my questions. I have also purchased travel insurance from Square Mouth twice before and had to file a claim once which was processed smoothly by the previous insurer.

    D from CA
    Review Received: March 10, 2018
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    Arch RoamRight policy: Essential

    We did not have our policy and insurance cards, we are in Florida for 3 months did not have our printer, so they sent all our stuff to the campground we were camping at. Customer service was great, we have used squaremouth and roamright before we will use again . I suggest that anyone cruising should consider travel insurance, we were on a cruise with emergency stop and saw the helicopter land to take someone to the main land . My wife and I figured that would cost a lot , we have purchased the travel insurance ever since.

    Larry from NY
    Review Received: March 9, 2018
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    Arch RoamRight policy: Preferred

    Easy peasy!!

    Susan from CO
    Review Received: March 9, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I LOVE SQUAREMOUTH!!!

    Jame from TX
    Review Received: March 5, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    Simple process for often overlooked coverage. Thank you for the safety net!

    Michael from NY
    Review Received: March 3, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    This was the second trip that I purchased your travel insurance protection and I feel more than satisfied that I was getting excellent coverage at a fair price!
    Needless to say, I will be continuing as a customer for my future travels!

    Kenneth from OH
    Review Received: February 26, 2018
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with our coverage and service. We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Excellent Service! Will use this company again to cover my next trip!

    Lynne from MA
    Review Received: February 23, 2018
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    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip!

    Arch RoamRight policy: Preferred

    Pretrip purchase went smoothly and the trip went smoothly as well so I am very pleased to report there is nothing to report!

    Glen from WA
    Review Received: February 23, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear your trip went well, and we hope you keep us in mind when it’s time for your next trip.

    Arch RoamRight policy: Preferred

    Still waiting from the cruise line for one piece of documentation in order to submit the claim. Can more realistically evaluate the insurer as to the handling of the claim when all paperwork has been submitted.

    Larry from FL
    Review Received: February 19, 2018
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review. If you need any assistance during the claims process, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Elite

    Great service

    Audrey from CA
    Review Received: February 18, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

Last updated: November 13, 2026