Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Still waiting to hear about claim from RoamRight.
Ivan from MNReview Received: February 16, 2018Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 03/17/2018
They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.
Response from Arch RoamRightIvan,
Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.
If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.
“Arch RoamRight policy: PreferredI filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance
Gregory from IDReview Received: February 16, 2018Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.
If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.
“Arch RoamRight policy: PreferredPurchasing the insurance was easy. We did need medical attention during the trip and I haven't filed a claim for it yet. We'll see how that goes after we file for the claim.
Betty from TXReview Received: February 6, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are sorry to hear about your need for medical attention during your trip.
If you need any help during your claims process, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.
“Arch RoamRight policy: PreferredOn route from Boston, MA, USA to Quito, Ecuador, Copa lost my luggage. As I was on a 2-week voyage through the Galápagos Islands, there were essentials I needed to purchase before leaving Quito for Baltra. I contacted RoamRight by email and they promptly sent a claim form. I plan to submit the claim this week and I’ll see how responsive they are to claims.
Constance from MAReview Received: January 31, 2018Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 03/22/2018
Excellent claim process. I've used RoamRight for years but of course, you never know whether or not a company is good until you need to file a claim. This past trip, I unfortunately had to file a claim for compensation for a baggage delay. The claim process was quick and easy, and the claim was promptly paid.
Response from Arch RoamRightThank you for your review. We are sorry to hear about your struggles during your trip, but know we are here for you. If you need any assistance filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.
“Arch RoamRight policy: PreferredRoamRight's policy far surpassed coverages provided by my airline insurance policy at a competitive cost.
Ron from IAReview Received: January 31, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We hope you keep us in mind when it’s time for your next trip.
“Arch RoamRight policy: PreferredThis was my first experience purchasing travel insurance. I researched all of the relative companies and found that, by reputation, RoamRight was one of the best. I called their Customer Service to ask a few questions to guide me through the application process. They were extremely helpful, courteous and kind. Even though I did not make a claim, my overall experience with RoamRight will ensure that I will a customer for all of my future travels.
Robert from ALReview Received: January 27, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear our team was able to help you choose the policy that best fit your needs. We hope you keep us in mind when it’s time for your next trip.
“Arch RoamRight policy: PreferredThey were efficient in notifying me they received my claim, gave me a contact name and number and fulfilled the claim!
Barbara from GAReview Received: January 22, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you are satisfied with our claims process, and we hope you keep us in mind when it’s time to plan your next trip.
“Arch RoamRight policy: EssentialFinding the right insurance policy, at a reasonable cost, was a welcome assurance for our trip.
June from MDReview Received: January 20, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you were satisfied with your coverage from RoamRight, and we look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredMonica from MAReview Received: January 16, 2018Was this review helpful?0 out of 0 people found this review helpfulVery easy to work with.
Response from Arch RoamRightThank you for your review. We look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredExcellent Customer Service when inquiring about emergency plans during a 3 week UK trip. Ended up not needing the insurance but was confident that i knew what to do and that it would be covered.
Michael from FLReview Received: January 15, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
Last updated: November 13, 2026