Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1488
  • 4
    442
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    126
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    30
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  • Arch RoamRight policy: Essential

    I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.

    Mary from NC
    Review Received: September 2, 2022
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    6 out of 7 people found this review helpful
    Response from Arch RoamRight

    Mary,

    Thank you for your review.

    We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.

    Regards,
    The Arch RoamRight Team

    Arch RoamRight policy: Preferred

    For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.

    In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.

    Edmond from PA
    Review Received: July 6, 2022
    Was this review helpful?
    19 out of 19 people found this review helpful
    Response from Arch RoamRight

    Edmond,

    Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!

    Arch RoamRight policy: Essential

    Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.

    John from SC
    Review Received: March 12, 2022
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    7 out of 11 people found this review helpful
    Arch RoamRight policy: Essential

    Timothy from KS
    Review Received: June 19, 2021
    Was this review helpful?
    57 out of 57 people found this review helpful

    Claim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.

    Arch RoamRight policy: Preferred

    Our trip was postponed and Arch agreed to extend our policy indefinitely so that it can be applied to the same trip at a future date.

    Charles from MT
    Review Received: April 4, 2020
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    20 out of 22 people found this review helpful
    Arch RoamRight policy: Preferred

    Roam Right allowed us to defer used of our travel insurance for one year when Viking had to cancel our March river cruise.

    Steven from WI
    Review Received: March 29, 2020
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    11 out of 13 people found this review helpful
    Arch RoamRight policy: Preferred

    The policy had good coverage for a reasonable price. It was easy to purchase and the paperwork and policy were clear.

    I filed a claim for medical expenses. The claim was handled promptly, it was easy to work with claims service and I received payment in a timely fashion.
    This was for medical expenses incurred in Europe.

    This is my 3rd time using Squaremouth and Roamright for my international travel insurance and I intent to continue using them.

    Tim from WA
    Review Received: March 24, 2020
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    42 out of 42 people found this review helpful
    Arch RoamRight policy: Essential

    I bought the policy to heave some type of health coverage out the country but i had a death in the family the weekend before traveling and had to cancel my trip. When I finally had the chance to file a claim i will say i was even more depress after reading alot of horror stories about the claim process and mountains of paperwork, The claim process I would say was pretty straight forward you answer questions and submit the documentation in which i did exactly that, Arch was very informative and communicative throughout the process and reassured me that they would walk me through the process. It was less than a month and I was reimbursed , I definitely would use them again because i know atleast i ill have a peace of mind if i was to run into any situations out the country and needed to file a claim

    JAMES from PA
    Review Received: March 18, 2020
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    37 out of 39 people found this review helpful
    Arch RoamRight policy: Preferred

    The information on SquareMouth was not up to date with the latest product offerings of Arch RoamRight. it looked like Arch had restructured their offering of the various levels of coverage and the naming conventions were also different. I had to call Arch RoamRight customer service to understand the differences and make sure that what I purchased would be honored.

    Patricia from OR
    Review Received: March 9, 2020
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    7 out of 10 people found this review helpful
    Arch RoamRight policy: Essential

    The peace of mind of knowing that a highly rated and dependable company was protecting my family on this trip was most important to me. I am sure I will use Arch RoamRight again for future trips.

    Thomas from NY
    Review Received: February 23, 2020
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    4 out of 6 people found this review helpful

Last updated: November 13, 2026