Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.
Mary,
Thank you for your review.
We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.
Regards,
The Arch RoamRight Team
For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.
In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.
Edmond,
Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!
Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.
Claim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.
Our trip was postponed and Arch agreed to extend our policy indefinitely so that it can be applied to the same trip at a future date.
Roam Right allowed us to defer used of our travel insurance for one year when Viking had to cancel our March river cruise.
The policy had good coverage for a reasonable price. It was easy to purchase and the paperwork and policy were clear.
I filed a claim for medical expenses. The claim was handled promptly, it was easy to work with claims service and I received payment in a timely fashion.
This was for medical expenses incurred in Europe.
This is my 3rd time using Squaremouth and Roamright for my international travel insurance and I intent to continue using them.
I bought the policy to heave some type of health coverage out the country but i had a death in the family the weekend before traveling and had to cancel my trip. When I finally had the chance to file a claim i will say i was even more depress after reading alot of horror stories about the claim process and mountains of paperwork, The claim process I would say was pretty straight forward you answer questions and submit the documentation in which i did exactly that, Arch was very informative and communicative throughout the process and reassured me that they would walk me through the process. It was less than a month and I was reimbursed , I definitely would use them again because i know atleast i ill have a peace of mind if i was to run into any situations out the country and needed to file a claim
The information on SquareMouth was not up to date with the latest product offerings of Arch RoamRight. it looked like Arch had restructured their offering of the various levels of coverage and the naming conventions were also different. I had to call Arch RoamRight customer service to understand the differences and make sure that what I purchased would be honored.
The peace of mind of knowing that a highly rated and dependable company was protecting my family on this trip was most important to me. I am sure I will use Arch RoamRight again for future trips.
Last updated: November 13, 2026