Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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  • Arch RoamRight policy: Preferred

    Easy company to deal with during the purchase process. Thankfully we did not have to make a claim. We had a wonderful trip!
    Thank You.

    Ted from CA
    Review Received: January 12, 2018
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    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect the next one.

    Arch RoamRight policy: Preferred

    RoamRight was easy to deal with. My claim was for an extra hotel charge and other expenses caused by a delayed connecting flight. While RoamRight's first notice of resolution of the claim had the wrong amount. I emailed them pointing out the discrepancy and they corrected it promptly. Only thing left is for them to send us the check.

    Russell from NY
    Review Received: January 11, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We apologize for the initial error, but are happy we were able to quickly resolve the problem.

    We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Very easy to apply for.

    Larry from IL
    Review Received: January 10, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    My flight to Iceland was cancelled, causing me to miss my next flight to France and losing a day of a prepaid tour. I had purchased a RoamRight Essential policy and when I returned home I filed a claim for the missed day. I filed a lot of supporting documentation with the claim. My claim was honored and I had a check within a few weeks.

    Susan from WA
    Review Received: January 8, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy that you were satisfied with our claims process.

    We hope you keep us in mind when it’s time for your next trip.

    Arch RoamRight policy: Essential

    The woman who helped me from RoamRight was delightful and clear. I have had no further contact with RoamRight.

    Leslie from CO
    Review Received: December 28, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with our service, and we hope you keep us in mind when it’s time for your next trip.

    Arch RoamRight policy: Preferred

    RoamRight is a great coverage to have. I travel frequently and will keep you on board for future travel insurance needs. I did have to file a claim on luggage delay. Thank you

    Amy from PA
    Review Received: December 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for being such a loyal RoamRight traveler! We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Easy and quick claim filed and completed. Would recommend.

    Britt from NC
    Review Received: December 20, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    So far my interaction with SquareMouth has been very good. I am very impressed with the professionalism and due diligence of company employees.

    Firpo from CA
    Review Received: December 19, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you choose RoamRight again when it’s time for your next trip.

    Arch RoamRight policy: Preferred

    in process of filing a claim after our connecting flight home was cancelled in Paris and rescheduled for the following day. During that time my husband was pick pocketed in the metro.

    Richard from CA
    Review Received: December 19, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we hope you are satisfied with our claims process.

    Arch RoamRight policy: Essential

    I'm happy with this insurance service and it provides peace of mind.

    Christina from CA
    Review Received: December 12, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

Last updated: November 13, 2026