Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Elite

    My experience with Roamright exceeded expectations and the people in the Claims department were a pleasure to work with. Having filed a claim for a canceled vacation during all the terrible hurricanes in September, I expected an extremely long turnaround time to process my claim and wouldn't have been surprised if administrative challenges slowed the process. I submitted the required paperwork and just one phone call about 30 days after the claim I was told the check was going out and sure enough two days later it was in my mailbox. Incredible service considering the very high volume of claims they were handling. I just bought another policy that I am hopeful I will not need to file a claim on, but I know it's there with a great company behind it if I do. Thanks to all the great folks at RoamRight. I wouldn't take a vacation without it.

    Ken from CT
    Review Received: November 18, 2017
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Love your service, will continue to use and recommend for every trip.

    Melanie from KS
    Review Received: November 18, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Professional and just what I needed - took the worry out of my trip.

    Eileen from CA
    Review Received: November 14, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It was an easy process. Happy we didn’t need to use it but glad to have had it in case we dis

    Russell from NY
    Review Received: November 13, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Great price for peace of mind. No claim filed.

    Amy from CA
    Review Received: November 10, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Preferred

    I thought the price was reasonable fir the coverage offered.

    Susan from NM
    Review Received: November 9, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Active

    This policy was a safety net that fortunately we did not have to use .

    William from KS
    Review Received: November 5, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    Very comprehensive Website experience. Easy to navigate and if you need clarification, customer service was very helpful.

    Marla from CA
    Review Received: November 3, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and choosing RoamRight. We hope you keep us in mind when it's time to plan your next trip.

    Arch RoamRight policy: Elite

    The web site was easily used to help us choose the appropriate policy (our second purchase from you). Your reputation enabled us to travel worry-free and thankfully, we didn't need to file a claim.

    William from WA
    Review Received: November 3, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time to plan your next trip.

    Arch RoamRight policy: Preferred

    Nothing but positive things to say so far. I was unable to take my trip due to parental illness. I was supposed to travel with my brother but both of us needed to be with the family. The claim will be for $590 which was the cost of canceling flights for myself and my brother through TAP. TAP is supposed to refundus some monies directly and I am waiting for that amount to be credited to the credit card.

    I have already recommended Squaremouth to other people. Customer service has been very helpful before and after the scheduled trip.

    Mary Anne from MA
    Review Received: November 1, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. If you have any questions about our claims process, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

Last updated: November 13, 2026