Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
My experience with Roamright exceeded expectations and the people in the Claims department were a pleasure to work with. Having filed a claim for a canceled vacation during all the terrible hurricanes in September, I expected an extremely long turnaround time to process my claim and wouldn't have been surprised if administrative challenges slowed the process. I submitted the required paperwork and just one phone call about 30 days after the claim I was told the check was going out and sure enough two days later it was in my mailbox. Incredible service considering the very high volume of claims they were handling. I just bought another policy that I am hopeful I will not need to file a claim on, but I know it's there with a great company behind it if I do. Thanks to all the great folks at RoamRight. I wouldn't take a vacation without it.
Love your service, will continue to use and recommend for every trip.
Professional and just what I needed - took the worry out of my trip.
It was an easy process. Happy we didn’t need to use it but glad to have had it in case we dis
Great price for peace of mind. No claim filed.
Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.
I thought the price was reasonable fir the coverage offered.
Thank you for your review. We hope you keep us in mind when it's time for your next trip.
This policy was a safety net that fortunately we did not have to use .
Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
Very comprehensive Website experience. Easy to navigate and if you need clarification, customer service was very helpful.
Thank you for your review and choosing RoamRight. We hope you keep us in mind when it's time to plan your next trip.
The web site was easily used to help us choose the appropriate policy (our second purchase from you). Your reputation enabled us to travel worry-free and thankfully, we didn't need to file a claim.
Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time to plan your next trip.
Nothing but positive things to say so far. I was unable to take my trip due to parental illness. I was supposed to travel with my brother but both of us needed to be with the family. The claim will be for $590 which was the cost of canceling flights for myself and my brother through TAP. TAP is supposed to refundus some monies directly and I am waiting for that amount to be credited to the credit card.
I have already recommended Squaremouth to other people. Customer service has been very helpful before and after the scheduled trip.
Thank you for your review and for choosing RoamRight. If you have any questions about our claims process, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.
Last updated: November 13, 2026