Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,991
Calendar icon
AVG. MONTH
76
Total Reviews
Star icon
SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Arch RoamRight policy: Preferred

    After tripping on the stairs and breaking my elbow in London, I was extremely glad I had purchased insurance from Squaremouth. The National Health Service charges non-EU customers 150% of the hospital costs. Squaremouth people helped navigate that experience, took care of the flight back home and did an excellent job of follow up every night to see how I was doing. Amazing!

    Janet from CO
    Review Received: October 31, 2017
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. We are sorry to hear about your injury and we wish you a speedy recovery. If you need any assistance in filing a claim, please feel free the contact the RoamRight claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Active

    I give this company 5 stars - the entire process was very easy, not only to purchase, but I unfortunately needed to file a claim. My husband wound up having to have knee replacement surgery and we needed to cancel our trip to Romania and the Czech Republic. We were compensated for every $ we had spent AND I learned a very unfortunate lesson. I had failed to insure my "ticket" as it was purchased with points. Note to self for future travel - make sure you are covering everything from beginning to end.

    I would definitely do business with Roam Right again.

    Susan from WA
    Review Received: October 27, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and we wish your husband a speedy recovery. We are happy to hear you were satisifed with our claims process, and we hope you keep us in mind when it's time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Had to extend my dates from the original plans and they helped me with the Insurance extension. No problems. And they were very helpful.

    Ruth from WA
    Review Received: October 25, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good travel insurance experience, and we hope you keep us in mind when it's time for your next trip.

    “
    Arch RoamRight policy: Essential

    I was satisfied with the coverage and the price.

    Mary from MO
    Review Received: October 24, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with your travel insurance coverage, and we hope you keep RoamRight in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Happily we had no issues that required making a claim, but it was comforting to know that the insurance was there if needed. I don't think I'd ever take such a long trip without having travel insurance.

    Susan from WA
    Review Received: October 22, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    I have used squaremouth several times for insurance needs. I find them very easy and convent to find what I am looking for. I will use them again.

    Thank you!

    Thomas from MA
    Review Received: October 19, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    I am currently waiting for a response from my claim with RoamRight

    Tracey from FL
    Review Received: October 16, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Will comment after settlement of clsim

    David from CA
    Review Received: October 15, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are confident that you will be satisfied in our efficient, transparent, and fair claims process. If you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

    “
    Arch RoamRight policy: Essential

    Everyone is always so helpful and patient. We've used Squaremouth on a couple occasions and never been disappointed. I would be happy to recommend this policy to others.
    Thank you.

    Linda from WA
    Review Received: October 13, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. We hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Essential

    Purchasing the insurance was a nice experience and very easy.
    Unfortunately, I was diagnosed with breast cancer before our scheduled trip. I have already had one surgery an another is scheduled for next week.
    We had to cancel our trip and will try again at a later date.
    We thank you for your assistance and will send paper work. Soon

    Thank you,

    Joan. Richards

    Joan from WA
    Review Received: October 13, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    We are sorry to hear about your diagnosis and we wish you a quick, full recovery. When it comes time to take your next trip, we will be here to help protect it!

  • Load More Reviews

Last updated: November 13, 2026