Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Prior to my recent trip, I had never before purchased trip insurance. The Squaremouth website allowed me to research and compare several insurance providers. I selected RoamRight and was not disappointed. Hurricane Irma caused a major trip interruption and forced me to file a claim. RoamRight handled my claim very quickly. Their customer service personnel were always helpful and professional. I would definitely select RoamRight insurance for my next trip.

    Renee from FL
    Review Received: October 12, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear your trip was affected by Hurricane Irma, but happy to hear we were able to make the claims process simple for you. We hope you keep is in mind when it’s time to plan for your next trip.

    Arch RoamRight policy: Preferred

    This insurance was easy to use and the customer service was great!

    Morgan from WY
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Everything was simple and uncomplicated. We didn’t need lots of medical coverage but most other companies only offered policies with extensive med coverages. Very competitive pricing.

    We had to make a change to extend the dates of coverage and this was handled in about 30 seconds. I assure you this isn’t the case with some other insurers.

    Ward from VA
    Review Received: October 8, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear you found coverage that best fit your needs. We look forward to helping protect all your future trips.

    Arch RoamRight policy: Preferred

    First time to file a claim due to trip interruption and delay. The claims rep was professional and resolution was handled without incident. I will use the carrier in future trips.

    Anthony from FL
    Review Received: October 6, 2017
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    This is the second time we've used Squaremouth, and I like having the ability to specify the coverage I want and compare policies. I also appreciate that you follow up afterwards to make sure the insurance companies handle claims appropriately.

    Sarah from IL
    Review Received: October 3, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 11/04/2017

    This was our first claim and only the second time we had purchased travel insurance. Roamright agents whom I spoke with on the phone were friendly and helpful, and it was very easy to file a claim online. I got an immediate confirmation that my claim had been received, with the name of the processor who would be handling it. It took about a month to process our claim, but our airline's cancellation of service to our home airport coincided with three major tropical storms that must have generated a huge number of claims, so I think that was reasonable. We received a check for the full cost of the additional flight and taxi fares that resulted from having to fly to New York instead of Chicago on airBerlin and then get another flight home. We were very satisfied and plan to purchase travel insurance from Roamright for future trips.

    Arch RoamRight policy: Essential

    Only a few minutes on the Phone it was done. No issues

    Harry from WA
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving us a review. We appreciate the fact that you chose RoamRight.

    Arch RoamRight policy: Preferred

    I have used Squaremouth/Roamright several times and have been happy with my experience. I have not had to file a claim, thankfully but I can only hope it is as easy and carefree as purchasing from Squaremouth.

    Thank you

    Robert from TX
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for choosing RoamRight and taking the time to leave us a review. We’re happy to help protect you during your travels, and rest assured, we’re here for you if you ever need us.

    Arch RoamRight policy: Active

    Service Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.

    Walter from MO
    Review Received: September 25, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear you had a good experience with our customer service team, and we look forward to helping protect your future trips.

    Arch RoamRight policy: Preferred

    We had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.

    camille from IL
    Review Received: September 23, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with your RoamRight travel insurance, and we look forward to helping protect all your future trips.

    Arch RoamRight policy: Preferred

    Alexander from IL
    Review Received: September 23, 2017
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    0 out of 0 people found this review helpful

    Even with all of the hurricanes that I'm sure kept RoamRight busy, they handled my claim well and I had a check within two weeks of filing a claim.

    A couple of tips:

    - Calling was much more effective than e-mailing.
    - Payout for a claim will come split between everyone in your party. If only the policy purchaser has an account on the RoamRight website, you'll only see the amount you personally are receiving, not the total, so don't be confused.

Last updated: November 13, 2026