Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Prior to my recent trip, I had never before purchased trip insurance. The Squaremouth website allowed me to research and compare several insurance providers. I selected RoamRight and was not disappointed. Hurricane Irma caused a major trip interruption and forced me to file a claim. RoamRight handled my claim very quickly. Their customer service personnel were always helpful and professional. I would definitely select RoamRight insurance for my next trip.
Thank you for taking the time to leave a review. We are sorry to hear your trip was affected by Hurricane Irma, but happy to hear we were able to make the claims process simple for you. We hope you keep is in mind when it’s time to plan for your next trip.
This insurance was easy to use and the customer service was great!
Everything was simple and uncomplicated. We didn’t need lots of medical coverage but most other companies only offered policies with extensive med coverages. Very competitive pricing.
We had to make a change to extend the dates of coverage and this was handled in about 30 seconds. I assure you this isn’t the case with some other insurers.
Thank you for taking the time to leave a review. We are very happy to hear you found coverage that best fit your needs. We look forward to helping protect all your future trips.
First time to file a claim due to trip interruption and delay. The claims rep was professional and resolution was handled without incident. I will use the carrier in future trips.
This is the second time we've used Squaremouth, and I like having the ability to specify the coverage I want and compare policies. I also appreciate that you follow up afterwards to make sure the insurance companies handle claims appropriately.
Review Updated: 11/04/2017
This was our first claim and only the second time we had purchased travel insurance. Roamright agents whom I spoke with on the phone were friendly and helpful, and it was very easy to file a claim online. I got an immediate confirmation that my claim had been received, with the name of the processor who would be handling it. It took about a month to process our claim, but our airline's cancellation of service to our home airport coincided with three major tropical storms that must have generated a huge number of claims, so I think that was reasonable. We received a check for the full cost of the additional flight and taxi fares that resulted from having to fly to New York instead of Chicago on airBerlin and then get another flight home. We were very satisfied and plan to purchase travel insurance from Roamright for future trips.
Only a few minutes on the Phone it was done. No issues
Thank you for leaving us a review. We appreciate the fact that you chose RoamRight.
I have used Squaremouth/Roamright several times and have been happy with my experience. I have not had to file a claim, thankfully but I can only hope it is as easy and carefree as purchasing from Squaremouth.
Thank you
Thank you for choosing RoamRight and taking the time to leave us a review. We’re happy to help protect you during your travels, and rest assured, we’re here for you if you ever need us.
Service Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.
Thank you for your review. We are very happy to hear you had a good experience with our customer service team, and we look forward to helping protect your future trips.
We had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.
Thank you for your review. We are happy to hear you were satisfied with your RoamRight travel insurance, and we look forward to helping protect all your future trips.
Even with all of the hurricanes that I'm sure kept RoamRight busy, they handled my claim well and I had a check within two weeks of filing a claim.
A couple of tips:
- Calling was much more effective than e-mailing.
- Payout for a claim will come split between everyone in your party. If only the policy purchaser has an account on the RoamRight website, you'll only see the amount you personally are receiving, not the total, so don't be confused.
Last updated: November 13, 2026