Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
smooth from start to finish with no issues. would use again and much thanks.
Thank you for your review. We are happy to hear we were able to make the travel insurance process easy for you. We look forward to helping protect your next trip.
Easy experience.
Thank you for your review. We hope you keep us in mind when it’s time to plan for your next trip.
I will wait until my claim is resolved.
Review Updated: 10/18/2017
Worked well.
Been using Squaremouth for the last 3 years and had excellent interaction with customer service. I rate them a 5star out of 5. Will continue to use their services on all my international travels. They provide a great peace of mind.
I called RoamRight to increase my policy before I departed. The person I spoke to was helpful and resolved my request very quickly. Positive experience.
Unfortunately we were unable to go on our trip due to an injury sustained by my husband. Indeed this is still an ongoing problem. We obtained very explicit details and the forms necessary to file a claim. The whole process from file to reimbursement took less than three weeks. We were notified by e-mail of the progress of our claim and then that it had been settled and the check was being issued. We could not be happier with Roam Right and Arch Insurance. We have another trip planned for early next year and will be obtaining a policy through Roam Right again.
Thanks for being so great to work with in a very stressful time! For too many businesses today, "customer service" has become an oxymoron. Thanks for saying what you do and doing what you say! You will be highly recommended.
The process took a little longer than expected, but it was approved and I am happy.
I have always used the services of a Travel Insurance Agent, until she retired at the end of 2016. She recommended RoamRight as a reliable insurer. I felt I got the coverage that I needed. Since I encountered no issues during my travels, I have no experience with filing a claim of any sort.
Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.
I utilized the live chat to answer a question I had, and it was fast and easy and I was able to complete my insurance purchase quickly.
Thank you for your review. We are very happy to hear you utilized our online chat feature. We hope you keep us in mind when it's time to plan your next trip.
Super easy to sign up it eased my nerves on the trip
Thank you for your review. We are happy to hear we made the travel insurance process easy for you. We hope you keep us in mind when it's time to plan your next trip.
Last updated: November 13, 2026