Arch RoamRight Travel Insurance Reviews

RoamRight turned out to be the best experience I've ever had with an insurance company. This policy was for my mother. She became seriously ill during her trip and was hospitalized for over a month. When it became clear that she would not improve enough to fly commercially, even with the excellent care she was receiving at her destination (in the U.S.), RoamRight paid for an air ambulance to return her home, even though this was not explicitly covered by her policy. RoamRight is a great name for this company, as they really did the right thing. We are so grateful to have Mom back home with us, and she has improved a great deal, ready to be discharged from rehabilitation. It's not clear to me if she would have recovered had she continued to stay far away from home and family. I recommend RoamRight to everyone, and I will definitely buy future policies from this company.

Here is my issues - and I suspect I should have read the conditions better but, I never thought I would have been in this dilemma. I will know in the future that policies are reactive and not proactive. We were in Hawaii on vacation when we were made aware of the impending Hurricane in Florida. My husband and I made the decision to leave immediately to be with our families and secure our home. We cut our trip short by 3 days, losing 3 days of prepaid hotel, rental car and pre-paid activities. I phoned and the agent explained that we would not be covered for the lost pre-paid days. She explained that insurance would only have paid if our flights would have been cancelled and we had to stay longer.

Obviously, our flights were eventually cancelled as they were due to arrive in Miami, Florida on 9/10/17. At the time of our decision, nothing was delayed or cancelled. By opting to fly home sooner, we were able to be with our families through this horrible storm. I just think it stinks that we cannot recoup the 3 days lost. Staying would have been far more costly to both us and Roam Right.

Price vs coverage

Claim is in process

We saved premium money over what our travel agent offered, who offered a generic policy.
Because of the many options for coverage given to me, I was able to customize our travel policy to more closely cover our specific needs, While at the same time, lower our premium cost.
I will use square-mouth the next time I travel again.

We need to make a claim for a delayed bag, and so far everything sounds like it is going well. They were quick to provide directions and assistance to us regarding what we were able to do and what was covered while our bag was delayed.

I called to inquire about cancellation information since my Grandson had injured his knee one week before our trip. I was assured that we would be covered and the representation emailed me the claim form to be filled out by the Doctor. ( if needed)
We were fortunate that the injury did not require surgery and that we all were able to enjoy our trip. Great customer service!!! Thanks

Would use this service again and again for travel

Getting the insurance was fast and easy. When I called to get clarification on some aspects of the policy, the agent was helpful, polite and knowledgeable.