Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    In one word outstanding.

    Rodney from TX
    Review Received: February 21, 2020
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    I had to cancel my trip. Claims representatives were professional, polite, courteous, understanding, knowledgeable, and efficient. They answered my questions, and were very helpful and informative. Filing the claim was relatively simple. I received a check in about one month. I would definitely recommend this insurance company.

    Joanne from NY
    Review Received: December 1, 2019
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    13 out of 14 people found this review helpful
    Arch RoamRight policy: Preferred

    great

    Wayne from VA
    Review Received: October 29, 2019
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    I purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.

    Laird from CA
    Review Received: October 4, 2019
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    2 out of 3 people found this review helpful
    Arch RoamRight policy: Preferred

    Robert from CO
    Review Received: October 2, 2019
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    11 out of 12 people found this review helpful

    We filed a claim for two airline tickets we had to buy as a result of a lengthy delay of a transatlantic flight (missed connection in CDG). Just received two checks for teh entire amount about 6 weeks after filing. This was definitely a good investment! Will use RoamRight again.

    Arch RoamRight policy: Preferred

    Easy to work wit6. Answered my questions about the policy. Great price

    JAMES from GA
    Review Received: September 28, 2019
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Quick & easy service, would recommend!

    Susan from GA
    Review Received: September 23, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Buying the policy was easy. It was clearly explained to me. Since happily I didn't have to file a claim, I can't comment on that part of the process.

    Elaine from MA
    Review Received: September 17, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Did not have to file a claim.

    MS from TX
    Review Received: September 17, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    We changed our destination in advance of our trip, and RoamRight customer service made it easy to change our policy.

    Laura from GA
    Review Received: September 14, 2019
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    0 out of 0 people found this review helpful

Last updated: November 13, 2026