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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1488
  • 4
    442
  • 3
    126
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    30
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  • “
    Arch RoamRight policy: Preferred

    Claim was sent to Roam Right on Saturday May 20 not sure what the status is as of yet. 5/24/2017

    Anthony from TX
    Review Received: May 24, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 06/21/2017

    The company was just great no issues about the claim, in fact we just did another policy with them.

    Response from Arch RoamRight

    Thank you for your review. If you would like a status update on your claim, you can contact your assigned claims administrator, email the claims department at claims@roamright.com, or call them at 855-762-6252. Generally, it takes 2-3 weeks for a decision to be made on a claim.

    “
    Arch RoamRight policy: Preferred

    l filed a loss claim and was told l would hear back from them yesterday, but no word yet. l am in the dark...

    KATHERINE from CA
    Review Received: May 24, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. I have forwarded your review to our claims department and you should be hearing from one of our representatives shortly.

    “
    Arch RoamRight policy: Preferred

    Just glad we did not have to file a claim

    Glenn from TX
    Review Received: May 21, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review! We are happy to hear your trip went well and we look forward to protecting the next one.

    “
    Arch RoamRight policy: Preferred

    I had a good experience purchasing the policy, and, thankfully, did not have to file a claim.

    Eugene from LA
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    RoamRight gave me far better coverage than what was being offered by our tour operator... for much, much less.
    Better coverage means more inclusive.
    We will NEVER travel internationally without RoamRight.

    Edward from MD
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and your kind words. When it comes time to plan that next overseas trip, you know we are here for you!

    “
    Arch RoamRight policy: Preferred

    Very helpful website and quick email responses!
    No issues on our trip--no claims outstanding.
    Thank you

    Michael from PA
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and we look forward to protecting the next one!

    “
    Arch RoamRight policy: Preferred

    Overall experience at this time is 5 star. We did have to file a claim for a lost iPhone 5S upon our return as it was lost on an excursion for a sunset cruise. I have filed the necessary paperwork to RoamRight, and we are awaiting completion of that claim.

    Based on our past experiences with SuareMouth and RoamRight we expect our overall rating of the purchase to remain a 5 star experience.

    Robert from TX
    Review Received: May 19, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 06/16/2017

    Exactly the outcome I expected. Process moved consistently through the process, and payment was promptly received.

    Response from Arch RoamRight

    Thank you for your review. If you have any questions during the claims process or would like an update on your claim, feel free to contact our claims department at claims@roamright.com or 855-762-6252.

    “
    Arch RoamRight policy: Essential

    Piece of cake. Had to change the dates, but did so without event.

    Miriam from IL
    Review Received: May 18, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we helped make the travel insurance process easy. We look forward to helping to protect your future trips.

    “
    Arch RoamRight policy: Preferred

    Contacted 24 hour assistance by mistake but they connected me to RoamRight customer service. Am in the process of filing a claim but must attempt a refund by the airlines first which, as I understand it, takes a minimum of six weeks. I also need to file a claim against a hotel but plan to file that claim with the airline claims. I was unable to travel due to intense back pain. Also had to get a letter from my doctor detailing reason for no travel. Hope to file during early June.

    Daniel from WV
    Review Received: May 18, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 06/15/2017

    Great customer service.

    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you were unable to take your trip and we hope you are feeling better. If you have any questions during the claims filing process, feel free to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252. You can also visit https://www.roamright.com/claims/how-to-file-a-claim/.

    “
    Arch RoamRight policy: Active

    My customer service contact was helpful and knowledgeable and the policy inclusions and price were excellent. I will contact RoamRight for a policy for my next trip.

    Patricia from PA
    Review Received: May 16, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review! We are happy to hear you had a great experience, and we look forward to helping protect your next trip!

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Last updated: November 13, 2026