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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1488
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    442
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    126
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    30
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  • “
    Arch RoamRight policy: Active

    Leslie from CA
    Review Received: May 15, 2017
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    We travel at least three times a year, and over the years have had several companies provide us with travel insurance. Through experience, we have discovered that Arch Roam Right is BY FAR the most helpful and responsive company with which we have had dealings. I rarely have needed to make a claim, but when we did, we followed their instructions carefully, including all the requested documentation. They did not write back requesting more or different information (we submitted everything requested) or demanding things we no longer had access to, or unnecessarily dragging out the claim process when it's clear the claim is valid and everything is above board. Other companies have not behaved in such an ethical manner and occasionally I have had to lose my temper at them. Not so with Roam Right- - do yourself a favor and get their policies! The claim was paid promptly and in full, no haggling, no upset, no discussion, and that is as it should have been.

    Also, when we have had need of their concierge help abroad, they have been wonderful and don't leave us hanging with no support. Kudos to them for being such a great company!

    “
    Arch RoamRight policy: Preferred

    Hours before our flight, my daughter became very ill. I called RoamRight's customer support line, and they let me know right away that I needed to cancel my flight with the airline and then file a claim with them.

    I filed my paperwork for my claim; it was approved 3 weeks later and I had my check within a couple days for the amount I was expecting. My only complaint was that I wish it had been a little shorter processing time, but overall, it was a great experience. I will be purchasing travel insurance from them again in the future!

    Emily from UT
    Review Received: May 15, 2017
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear that you had to cancel your trip and we hope that your daughter is now feeling better. When it comes time to book your next trip, we will be here to help protect it!

    “
    Arch RoamRight policy: Preferred

    Easily available service

    Marcia from NC
    Review Received: May 9, 2017
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    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it comes time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    No further contact after purchase of policy on internet through Squaremouth. Squaremouth's online chat assistance to find the right policy/company providing insurance for "a trip within a trip" with RoamRight was most helpful.

    Gary from CA
    Review Received: May 8, 2017
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    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Essential

    No feedback available at this time as a claim was not filed.

    Lee from CA
    Review Received: May 7, 2017
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    Response from Arch RoamRight

    Thank you for your review. We hope that you think of us when it comes time for your next trip.

    “
    Arch RoamRight policy: Active

    Easy way to purchase trip insurance. Wish you could purchase it for an entire year than per trip.

    Lisa from AZ
    Review Received: May 7, 2017
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    Response from Arch RoamRight

    Thank you for your review. That is a great idea! We have great news -- you CAN buy our Multi-Trip plan right here on Squaremouth. You can follow this link to get your own plan -- https://www.squaremouth.com/travel-insurance-providers/roam-right/multi-trip

    “
    Arch RoamRight policy: Preferred

    Easy to find a policy and easy to use the on line AP.

    Mary from MN
    Review Received: May 7, 2017
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    Response from Arch RoamRight

    Thank you for your rview, and thank you for choosing us to protect your trip. We hope you keep us in mind when it comes time for your next trip.

    “
    Arch RoamRight policy: Essential

    Good coverage and rates. Fortunately, we did not have to file a claim. The limited dealings we had were positive. Staff was always courteous and helpful.

    Rocky from IL
    Review Received: May 6, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear your trip went well and that you had a great experience during the purchase process. We hope you keep us in mind for your next trip.

    “
    Arch RoamRight policy: Preferred

    About 7 months prior to our trip the tour group company cancelled the trip and we had to choose a different date. I called RoamRight and explained the situation. Customer service was wonderful. We kept the same policy, but changed the dates of the trip. No hassle, no extra charge... I would definitely use RoamRight again!!

    Amy from FL
    Review Received: May 6, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we made your change as easy as possible! We look forward to protecting your next trip!

    “
    Arch RoamRight policy: Preferred

    Was ill on cruise. Needed Dr care. Have submitted my medical costs to my insurance company. If they pay all of it, then I won't have to file a claim using my travel insurance policy. If they don't cover it, then I'll file with you.

    Sandra from MD
    Review Received: May 5, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear that you got sick on your trip, but if you need to file a claim with us feel free to contact us at claims@roamright.com, by phone at 855-762-6252, or visit our webpage on how to file a claim -- https://www.roamright.com/claims/how-to-file-a-claim/

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Last updated: November 13, 2026