Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Easy to deal with and very helpful
Gerald from NCReview Received: April 14, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you had a pleasant experience with us, and we look forward to protecting all your future trips.
“Arch RoamRight policy: EssentialGood responsiveness at the beginning of the claim. More to come as the claim is reviewed and processed.
Gary from MNReview Received: April 11, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. If you have any questions about your claim feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.
“Arch RoamRight policy: EliteEasy to sign up and reasonable for the coverage
Sylvia from NHReview Received: April 11, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are always happy to hear when we are able to make travel insurance easy. We look forward to protecting your next trip!
“Arch RoamRight policy: EssentialMy husband was injured and we were unable to make the trip. I am not real computer savvy so I called Roam Right, hoping to have someone explain the process to me and answer some questions. The first phone call, I got a female, there was a lot of background noise as if there was a party. The person basically blew me off and told me to go to the website. So I did, and eventually I got thru it and figured it out. But it made it much more stressful and I was already stressed from my husbands injury and the impact on our lives. I mailed my packet and got a receipt it was delivered but heard nothing. So I called again. Very nice person said they had received packet and had sent us email. I never got it and it was not in my junk mail. She sent it again. I did not get it. A couple weeks later I called again and was told checks were in the mail. That was true. All is well. But............ the poor communication or almost complete lack of communication caused a lot of concern on my part.
Was it simple, yes. Could it have been less stressful, yes.
I would use them again but I am sure they have lost business over their poor communication.Thomas from MIReview Received: April 10, 2017Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are sorry to hear about the injury that kept you from traveling and we hope that everything is now healed.
We are very proud to have our customer service representatives and our claims department all in house. Any additional noise heard in the background is simply our customer service and claims teams assisting other customers.
While we do promote our online claim filing capabilities, we also understand that some feel more comfortable filing claims through the mail. Thus, as explained during your conversation with one of our claims team members, we do allow customers to send in claim forms through the mail or via fax.
Additionally, we believe communication to be the key to a positive claims experience. RoamRight sends emails to claimants each time their claim has completed a part of the claims review process. With some email providers, these messages may end up in a spam or junk folder, causing the claimant to miss the messages. We understand this can be a frustrating experience and we try to alert claimants to this whenever possible.
Again, we thank you for your review and we look forward to insuring your next trip.“Arch RoamRight policy: PreferredI would absolutely recommend this insurance carrier. I sent in my paperwork and received an email that it had been received. I received a check for the full amount I had spent in about 2 weeks. Very happy with their promptness.
Karen from NMReview Received: April 5, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your kind review! We are happy to hear you had a great claims experience. We look forward to insuring your future trips.
“Arch RoamRight policy: Essentialwebsite not intuitive enough for me to figure out how to buy just the emergency medical insurance part of insurance - had to call for assistance
jean from VAReview Received: April 3, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are taking your comments into consideration as we continue to improve our website experience.
“Arch RoamRight policy: PreferredI called the claims dept. on 3/1/17 to ask some questions about how to fill out the claim form and I spoke to Jamie. She was so friendly and answered my questions so clearly and good-naturedly I hung up with the feeling that I was treated so well. She was awesome.
Your website is not that user friendly. It's kind of confusing to find things. Things aren't where you would expect them to be. I'm no website designer so I can't tell you how to make it better, but it's just not great, that's all.
Sandy from CAReview Received: April 2, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very happy to hear you had good experience with our claims department, and we have passed along your comments about RoamRight.com. We look forward to insuring your next trip.
“Arch RoamRight policy: Essentialon-line instructions a bit difficult to follow, but I liked being able to file via email attachments of documents
Christine from FLReview Received: April 1, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We have taken your comments into consideration and will look into making it more clear on the site. We look forward to insuring your future trips.
“Arch RoamRight policy: PreferredGreat piece of mind
Robert from FLReview Received: March 31, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. Peace of mind is invaluable when it comes to traveling. We hope we can provide peace of mind for you the next time you travel, as well.
“Arch RoamRight policy: EssentialI was able to travel during the high flu season without worrying if I got sick before or during my trip. This meant the world to me and was worth the money I paid.
Weather was also of no concern when it came to maybe needing to stay over night or longer.
Roxanne from VAReview Received: March 28, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We couldn’t agree more – the peace of mind when traveling makes the experience that much better. We are glad to hear your trip went well, and we look forward to insuring all your future trips.
Last updated: November 13, 2026