Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Adventure
I sent in a claim almost a week ago but haven't heard anything back as of yet.
MARK from CAReview Received: March 6, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. Your claim is in our queue and you will be hearing from us shortly.
If you have any questions or want to check on the status of your claim, you can contact our claims department at claims@roamright.com or by phone at (855) 762-6252.“Arch RoamRight policy: PreferredStephanie from CAReview Received: March 5, 2017Was this review helpful?0 out of 0 people found this review helpfulNo problems what-so-ever with filing a claim. Will continue to choose RoamRight.
“Arch RoamRight policy: AdventureA Squaremouth customer service agent, via online chat, answered all my questions about how to make changes to my policy and what time frames need to be met in order to maintain proper coverage. Because of that I felt like I could keep my policy up to date with my latest travel arrangements. I highly recommend Squaremouth for selecting the best travel insurance policy and will certainly be using Squaremouth for my next trip.
Jonathan from NYReview Received: March 4, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredAgent was very clear in explanation and forms were clear and complete. Forms sent immediately by email. Now we are waiting for the M.D.'s form to be returned so we can file the claim.
JOYCE from NCReview Received: March 2, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialHave not filed yet.
Cary from CAReview Received: February 16, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. If you have any questions when filing your claim, feel free to reach out to our claims department at claims@roamright.com or by phone at 855-762-6252.
“Arch RoamRight policy: PreferredThe purchasing process for the insurance coverage was straightforward and pain free. I did contact customer service for clarification on a couple of points and they were extremely helpful. I did not need to make a claim but would expect that the service on the back end of this experience would be just as stellar as on the front end.
Donna from COReview Received: February 15, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team. You’re right – if you had to file a claim, we’re certain you would have been satisfied with that process as well. We hope we can protect your next trip!
“Arch RoamRight policy: Essentialsadly we DID NOT TAKE THIS TRIP
******* ******* had emergency bypass surgery on Dec. 15, 2016 and his doctors will not let him travel for at least 3 months.
we just filed our claim with Roam Right and so far the responses have been excellent.
It's hard to review an insurance company until seeing how the settlement goes.
I can't answer any other questions at this point.Carol from NYReview Received: February 9, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very sorry to hear that you were unable to take your planned trip. We would like to let you know that you can reach out to the claims department at any point to check the status of your claim. They can be reached by phone at 855-762-6252 or at claims@roamright.com.
“Arch RoamRight policy: PreferredMargaret from WIReview Received: February 7, 2017Was this review helpful?0 out of 0 people found this review helpfulRoam Right provided very straight forward directions. I followed them and my claim was processed with no problem, and no back and forth for additional information. I would rate them very highly.
“Arch RoamRight policy: PreferredIt was easy to purchase the insurance on your website. I can give 5 stars for the simplicity of your site. The real service could only be judged by how a claim is handled. Thanks.
Julene from NEReview Received: February 1, 2017Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for leaving a review. We are happy to hear that your trip went well and that you didn’t have to file a claim. However, we are confident that you would find our claims process thorough and fair. We hope you keep us in mind when it’s time to plan your next trip!
“Arch RoamRight policy: EssentialOutstanding.
Rodney from TXReview Received: January 30, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. Don’t forget us when it’s time to plan your next trip.
Last updated: November 13, 2026