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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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  • “
    Arch RoamRight policy: Preferred

    Felt more secure that we had the right support for this trip. Thanks!

    David from OH
    Review Received: January 30, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are always happy to hear when we can make our customers have peace of mind during their trips. We hope you enjoyed, and we look forward to protecting your next one.

    “
    Arch RoamRight policy: Preferred

    On my ski trip to Sunday River, ME I had a minor calf muscle sprain on my first day of skiing. The next day I had to take a rest day and took the opportunity to contact RoamRight to see what my policy would do to assist me if I had to cut my trip short. I was pleasantly surprised to hear that were I to decide to cut my trip short for a non medical reason my RoamRight policy would assist me to get home and pay up to $1500 assist me to do so, all I had to do was present my receipts.
    For a medical evacuation I was covered up to $50,000 and in that case I would have to have a local doctor examine me to ascertain the extent of my injury. The RoamRight representative was very helpful and informative and even opened a case number for me just in cast I decided to file a claim, even though I told the representative I did not intend to file a claim. All in all a pleasant experience, I would recommend RoamRight.
    I skied the rest of the week and had a very nice time.
    John O'Brien

    John from NJ
    Review Received: January 27, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave us a review. First, we are very happy to hear that you had a pleasant experience with our customer service/claims team, and that your injury didn’t keep you from cutting your trip short. We look forward to protecting you during your next ski trip (or any other trip you may be planning)!

    “
    Arch RoamRight policy: Active

    Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.

    Ephraim from NY
    Review Received: January 23, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.

    “
    Arch RoamRight policy: Preferred

    I had occasion to contact Customer Service when the costs of our trip increased and I needed to increase our coverage. They were very efficient and pleasant in accomplishing the task.

    Danna from NH
    Review Received: January 18, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that you found RoamRight customer service helpful. We look forward to protecting your next trip.

    “
    Arch RoamRight policy: Essential

    I have not filed a claim yet because I am waiting on my primary insurance.

    James from WA
    Review Received: January 14, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are ready whenever you are prepared to file your claim. If you have any questions about how to file your claim, feel free to contact the claims department at claims@roamright.com or by phone at (855) 762-6252.

    “
    Arch RoamRight policy: Essential

    I need Claim assistant to contact me since I have not received any communication back from you after initial acknowledgement.

    Gajendra from IL
    Review Received: January 14, 2017
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    3 out of 3 people found this review helpful

    Review Updated: 02/11/2017

    Best Travel claim experience. They are by far the best and hassle free claim.

    Response from Arch RoamRight

    Thank you for taking the time to leave a review. Because of an influx of claims resulting from a series of natural disasters, our claims department is asking for 30-45 days to process claims. If you would like to check on the status of your claim, you can contact the claims department by email at claims@roamright.com or by phone at (855) 762-6252.

    “
    Arch RoamRight policy: Essential

    Our claim is currently in your hands and we are waiting for your final review. Thank you for all your assistance.

    Alexander from WA
    Review Received: January 13, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. Due to a series of natural disasters that caused an influx of claims, our claims process time is currently at 30-45 days. Please know that we are working diligently to return to our normal processing time. Also know that you will hear from us every step of the process.

    If you have any questions about our claims process or the status of your claim, please feel free to contact our claims department at claims@roamright.com or by phone at (855) 762-6252.

    “
    Arch RoamRight policy: Preferred

    Daniel from WA
    Review Received: January 12, 2017
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    0 out of 0 people found this review helpful

    I had a claim of stolen property. Filed claim with RoamRight. Two weeks later, approved and check came 3 days later. The peace of mind knowing it we were covered made a huge difference to the quality of our holiday. Thanks Squaremouth for such a great website!

    “
    Arch RoamRight policy: Preferred

    It was very comforting to know that I was covered for my trip and it was well worth it .

    Hisashi from CA
    Review Received: January 11, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to have been your peace of mind while on your trip, and we hope you think of us when planning your next trip.

    “
    Arch RoamRight policy: Preferred

    We are still in the process of filing the claim. So far there has been no problem. Customer service was very helpful in explaining the process and the coverage.

    Patrick from FL
    Review Received: January 7, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very pleased to hear that our customer service team was helpful during your purchase process. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

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Last updated: November 13, 2026