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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Essential

    Good experience - we didn't have to use the policy!

    Marvin from CA
    Review Received: January 3, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we hope we can protect you again in the future.

    “
    Arch RoamRight policy: Essential

    Easy to deal with and very comforting for not a lot of money.

    Sherman from NY
    Review Received: January 1, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy we could be that peace of mind while on your trip. We look forward to protecting you again soon.

    “
    Arch RoamRight policy: Preferred

    Great experience. But didn't have to use the insurance.

    Jeffrey from FL
    Review Received: January 1, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and we look forward to insuring your next one.

    “
    Arch RoamRight policy: Preferred

    Excellent service! I spoke to a customer rep when I was figuring out coverage and the rep was extremely helpful. Also, there was an incident in the country that I traveled. I received an email from Square mouth with a contact number if I were to need any help. I was very impressed with your service. I would definitely use your service again. Thank you!

    Cindy from NY
    Review Received: December 31, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team, and that you were safe after the incident in your destination country. We hope we can protect your next trip.

    “
    Arch RoamRight policy: Preferred

    Good customer service. Good policy with very good features.
    I will buy a policy from them again for our next adventure.

    Thomas from FL
    Review Received: December 27, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to insuring your next trip.

    “
    Arch RoamRight policy: Preferred

    So far my experience has been great. I do need to file a claim so I will see how that goes next.

    Jenny from NJ
    Review Received: December 10, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review for us. We are happy to hear that you have had an enjoyable experience thus far, and we hope to continue that throughout the claims experience.

    If you need any assistance filing your claim you can visit http://www.roamright.com/claims/how-to-file-a-claim/, or contact our claims team at (855) 762-6252 or at claims@roamright.com.

    “
    Arch RoamRight policy: Preferred

    I found the information clear and complete.

    Michael from MI
    Review Received: December 7, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope we can protect you on future trips.

    “
    Arch RoamRight policy: Preferred

    I'll let you know as soon as the claim process takes place in a week or so! Thank you! Day Lynn

    Day Lynn from CO
    Review Received: December 4, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We just want to also thank you for being patient as we review your claim. We pride ourselves on great service, and that includes providing thorough and fair claims examination.

    “
    Arch RoamRight policy: Essential

    Customer service was knowledgeable, courteous, professional and exceeded expectations. Will not hesitate to use this company again!

    Mrs. Mac from PA
    Review Received: December 3, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review and for your kind words. We are very happy to hear you had a great experience with our customer service team, and we look forward to giving you that same service when you book your next trip.

    “
    Arch RoamRight policy: Preferred

    To early to rate them since they are first working on my claim

    Jerome from MO
    Review Received: December 3, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We also want to thank you for your patience as we review your claim. Customer experience is our top priority, and that includes thorough and accurate review of all claims.

    If you need to check on the status of your claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762 6252.

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Last updated: November 13, 2026