Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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  • Arch RoamRight policy: Active

    First time purchasing trip insurance. Process was smooth and easy to understand. When I had to add additional coverage, the process was quick and painless.
    I had no need to file a claim since our trip went off without a hitch.
    I will use the service again when I need trip insurance.

    Tamara from CA
    Review Received: December 3, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that your trip went well! We are also very happy to hear from our first-time buyers of trip insurance. It was our pleasure to make this experience as easy as possible for you, and we look forward to covering you on your next trip.

    Arch RoamRight policy: Preferred

    I found it easy to reach you and appreciated the return call.

    Damber from MA
    Review Received: December 2, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you need to protect another trip, you know how to reach us!

    Arch RoamRight policy: Preferred

    Our trip was interrupted due to a death in the family. I have not begun the paperwork yet. Will let you know how it works our for the group.

    Cheryl from NY
    Review Received: November 30, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. Please know that if you need any help filing your claim we are here for you.

    You can read more about our claim-filing process at http://www.roamright.com/claims/how-to-file-a-claim/. You can also contact our claims department directly at 855-762-6252 or at claims@roamright.com.

    Arch RoamRight policy: Preferred

    Very friendly obtained forms easily.

    Laura from WA
    Review Received: November 29, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope we can insure you again in the future.

    Arch RoamRight policy: Adventure

    Great service. No problems during trip but nice to have peace of mind of expense and health coverage while traveling in a remote area.

    Leigh from FL
    Review Received: November 26, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear that your trip went well and that we were able to provide you with peace of mind. Hopefully we can do that for many more trips to come.

    Arch RoamRight policy: Preferred

    Kiplingers Magazine mentioned insurance through Squaremouth in its Travel article so I felt confident that it was a reputable site. When I found the RoamRight policy that fit our needs the price was so low I was concerrned . I read every review, checked the BBB and presented many questions to the insurance rep. It passed with flying colors. Fortuneately we did not have a medical need during our trip but I feel confident that it would have been handled very professionally.

    Karen from WA
    Review Received: November 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review for us. We admire the diligence you showed in choosing a travel insurance company, and we are very happy to hear that we were your choice! It is great to hear that your trip went well, and we hope that we can insure you on many more trips to come.

    Arch RoamRight policy: Preferred

    It was easy to purchase and spelled out your coverage .Also a phone number was provided in case of any problem you might have while on our trip.

    Edward from IL
    Review Received: November 21, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Knowing that we had insurance from Roam Right enabled us to have a peace of mind as we left for our dream vacation. We have used and recommended Roam Right before and will continue to do so in the future!! Thanks for making a very important aspect of travel so stress free!! Happy to give a rating of 5 stars!!

    Carmela from NY
    Review Received: November 20, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your very kind review. We are happy to hear that we are able to help make your travels stress-free. We can’t wait to insure your next trip and help you make more great memories!

    Arch RoamRight policy: Active

    They were very courteous to me

    Paul from TX
    Review Received: November 20, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you will keep us in mind of for your next trip.

    Arch RoamRight policy: Adventure

    The website made it easy to compare plans and pick the one that I thought was best for me. I called customer service while travelling to inquire about my filing a claim and they offered to help me with it but I decided to wait until I returned home to do it.

    Gail from MI
    Review Received: November 15, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found our website useful. If you end up needing any additional help filing your claim, please feel free to reach out to our team. We would be more than happy to help.

Last updated: November 13, 2026