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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Preferred

    User friendly and customer service representative excellent

    Michael from TX
    Review Received: September 27, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review and for your kind words. Hopefully you keep us in mind when it comes time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Spoke to an extremely helpful representative who went out of her way to help insure I selected the best product for my needs. I was short changing myself on coverage and she explained how to increase my protection period at no additional cost to me. Because of the rep I would use this service again and will recommend to my family and friends.

    Connie from NY
    Review Received: September 27, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and your very kind words. We are happy to hear our customer service representative was able to help you choose the right coverage for you. We can’t wait to hear back from you to protect your next trip!

    “
    Arch RoamRight policy: Preferred

    Thank you for it for on Web with Squaremouth.

    Robert from GA
    Review Received: September 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to insuring your next trip as well.

    “
    Arch RoamRight policy: Active

    RoamRight Customer service was very helpful and clear so that I could determine the best policy for my travel needs. Thank you!

    Monica from MA
    Review Received: September 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy you got the chance to interact with our customer service team because they truly are the best. Don’t forget us when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Fast, easy, customizable and affordable.

    WS from OR
    Review Received: September 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear you found our services adequate, and we look forward to hopefully insuring your next trip.

    “
    Arch RoamRight policy: Preferred

    I submitted the claim two weeks ago. Wish I had some idea how long it will take to process it.

    Lee from MA
    Review Received: September 25, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight


    Thank you for taking the time to reach out to us. Your claim is near the very top of our queue and you should hear from us shortly.

    Squaremouth

    Thank you for providing a review.

    A member of our Zero Complaint team contacted you to discuss the claims process.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

    “
    Arch RoamRight policy: Preferred

    Your rates are very good and the peace of mind of having traveler's insurance is well worth the cost. Really enjoyed working with your company. Thank you for covering my trip.

    Thomas from HI
    Review Received: September 25, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review and for your very kind words. We agree – this kind of peace of mind is worth it. Hopefully we can cover your next trip, as well.

    “
    Arch RoamRight policy: Preferred

    Andrew from NJ
    Review Received: September 25, 2016
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    0 out of 0 people found this review helpful

    This was our first time both purchasing travel insurance and having to file a claim. The claim agent was very patient and understanding and helped every step of the way. Communication was easy via email, claim was easy to file online. We will definitely use them in the future.

    “
    Arch RoamRight policy: Essential

    Everyone was very helpful and it was easy to buy the policy.

    Debra from AL
    Review Received: September 20, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you remember us the next time you plan a trip.

    “
    Arch RoamRight policy: Preferred

    The customer service department was quite helpful in providing assistance in choosing the right policy for my travel to England.
    I wasn't sure what was best for me and the agent was more than happy to help.

    Lisa from FL
    Review Received: September 18, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear you found our customer service helpful, and we hope you enjoyed your trip! Please don’t forget us when you plan the next one.

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Last updated: November 13, 2026