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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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  • “
    Arch RoamRight policy: Essential

    My favorite company!!

    Robert from MA
    Review Received: September 10, 2016
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    Response from Arch RoamRight

    Thank you for leaving such a flattering review! We are very happy to hear we are able to make your travel experiences that much better. Don't forget us when it comes time to book another trip.

    “
    Arch RoamRight policy: Essential

    I was able to purchase a policy for about one fourth of the cost of the policy Viking Cruises was selling with my trip. I did not need to file a claim.

    Philip from WV
    Review Received: September 8, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your cruise went well. Please keep us in mind when you book your next trip.

    “
    Arch RoamRight policy: Preferred

    Hello,
    I thought that Roam Right provided excellent communication and customer service. I'm impressed!
    Thanks so much.

    Warm wishes,
    Bill Say

    William from CA
    Review Received: September 5, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your experience with RoamRight was pleasant. Please don't forget us the next time you plan a trip.

    “
    Arch RoamRight policy: Preferred

    Time will tell, but my previous interaction with Squaremouth and the companies they provide for travel insurance was extremely good.

    RoamRight did acknowledge our claim within 24 hours of generating the claim, but as of today September 2, 2016 it has not been settled. Claim was for $4198.96 to cover the additional cost of the same exact car in Boston rather than our original destination.

    Roberrt from TX
    Review Received: September 2, 2016
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    Review Updated: 10/01/2016

    The only confusing I had was that when the claim was paid, and in a very timely manner, I could not understand why I was only getting 1/2 to the amount claimed. I did discover a bit later that half was paid using my insurance and half was paid to my wife's insurance policy. Once I understood everything was GREAT!

    We will never travel without an trip insurance policy in the future and have already gotten trip insurance for our trip in May of 2017.

    Response from Arch RoamRight

    Thank you for taking time to leave a review. Your claim was received on August 29th. In order to thoroughly and accurately review all claims, please be aware that it takes 2-3 weeks for an examiner to provide a decision.

    “
    Arch RoamRight policy: Essential

    Called customer service to increase cost of insurance after final cruise payments were made. Pleasant, efficient customer service

    Cynthia from NY
    Review Received: August 28, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found our customer service to be as great as we know them to be! Don't forget about us when you are planning your next trip.

    “
    Arch RoamRight policy: Preferred

    added security now days and medical cant be beat glad we didnt need it.

    Ralph from OH
    Review Received: August 25, 2016
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    Response from Arch RoamRight

    Thank you for your review. We agree - peace of mind is definitely worth it. We are happy to hear your trip went well, and we look forward to insuring the next one.

    “
    Arch RoamRight policy: Preferred

    It was easy to enroll, and when I called with a question, even though the person couldn't answer confidently, he directed me to email the correct person and assured me I would get an answer during office hours. Which happened early Monday morning. I'm very happy with my encounter with customer service, and having the insurance gave us peace of mind during the trip.

    James from OK
    Review Received: August 23, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear you found our customer service team helpful. We look forward to insuring your next trip.

    “
    Arch RoamRight policy: Essential

    We were terribly disappointed in not being able to go on our trip at the last minute due to medical reasons. So I was not terribly thrilled with having to go through a bunch of paperwork and hassle about the insurance. But, lo! and behold! It was hassle-free! From downloading the forms to receiving our checks in a timely manner, the process was easy and forthright. We will definitely utilize Roam Right for future trips.

    Phyllis from CO
    Review Received: August 22, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are sorry you had to cancel your trip, but are happy to hear we made the claims process easy for you. We look forward to insuring your next trip!

    “
    Arch RoamRight policy: Preferred

    I quickly and easily got connected with a plan provider, pretty much at the last minute due to my procrastination. The plan was inexpensive and know I had it was a big relief and allowed me to enjoy my trip much better!

    Sandee from WA
    Review Received: August 20, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear we were able to make your trip that much more enjoyable. We look forward to doing the same for your next trip as well.

    “
    Arch RoamRight policy: Preferred

    I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

    Deb from MI
    Review Received: August 13, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to write a review. We are sorry you had to cancel your trip and hope you'll be able to plan another one in the future. If you have any questions about your claim, please email claims@roamright.com.

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Last updated: November 13, 2026