Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.
Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!
I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.
Thank you for taking the time to leave a review. We are happy to hear our claims process exceeded your expectations. We look forward to insuring your next trip!
This is a great service & simplifies the process of buying trip insurance.
Thank you for your review. We are happy to hear you had a good experience with us, and we look forward to insuring your next trip.
Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.
Thank you for reaching out to us. A claims examiner is currently reviewing the details of your claim and will be contacting you shortly.
Thank you for making us aware of your complaint.
A member of the Zero Complaint Team contacted you today with additional information regarding your claim.
Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.
Thank you for taking the time to submit a review.
Roam RIght customer contact staff were very friendly and helpful. All interactions were handled quickly & very satisfactorily as was my claim. The service and policy cost were great!
The folks at Square out have always been helpful and responsive. That's why I continue to look to them for my travel insurance. Hopefully we will never need to make a claim.
I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.
This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.
Since I did not file a claim, my only interaction with RoamRight was to sig up for the insurance and to subsequently to change the coverage dates. All the interactions with RoamRight were very good. I would definitely recommend them to anyone interested in travel insurance.
Excellent experience dealing with Roam Right.
Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.
Last updated: November 13, 2026