Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.

    Carol from LA
    Review Received: July 21, 2016
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    Response from Arch RoamRight

    Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!

    Arch RoamRight policy: Preferred

    I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.

    Brad from ID
    Review Received: July 21, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear our claims process exceeded your expectations. We look forward to insuring your next trip!

    Arch RoamRight policy: Preferred

    This is a great service & simplifies the process of buying trip insurance.

    Laura from CO
    Review Received: July 19, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good experience with us, and we look forward to insuring your next trip.

    Arch RoamRight policy: Preferred

    Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.

    Luciano from OH
    Review Received: July 15, 2016
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. A claims examiner is currently reviewing the details of your claim and will be contacting you shortly.

    Squaremouth

    Thank you for making us aware of your complaint.

    A member of the Zero Complaint Team contacted you today with additional information regarding your claim.

    Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.

    Thank you for taking the time to submit a review.

    Arch RoamRight policy: Preferred

    Roam RIght customer contact staff were very friendly and helpful. All interactions were handled quickly & very satisfactorily as was my claim. The service and policy cost were great!

    laura from TX
    Review Received: July 11, 2016
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    Arch RoamRight policy: Essential

    The folks at Square out have always been helpful and responsive. That's why I continue to look to them for my travel insurance. Hopefully we will never need to make a claim.

    Jon from CT
    Review Received: July 10, 2016
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    Arch RoamRight policy: Preferred

    I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.

    This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.

    Kip from CA
    Review Received: July 9, 2016
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    Arch RoamRight policy: Preferred

    Since I did not file a claim, my only interaction with RoamRight was to sig up for the insurance and to subsequently to change the coverage dates. All the interactions with RoamRight were very good. I would definitely recommend them to anyone interested in travel insurance.

    TRENT from PA
    Review Received: July 6, 2016
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    Arch RoamRight policy: Preferred

    Excellent experience dealing with Roam Right.

    Lisa from KY
    Review Received: July 5, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.

    Paul from OR
    Review Received: July 5, 2016
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    0 out of 0 people found this review helpful

Last updated: November 13, 2026