Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Active
Talked with Customer Service long before the trip to modify some details -- travel dates, number of people -- nothing major. Was taken care of quickly on the phone with email confirmation. Thankfully no problems on the trip, so no need for further interaction.
Kristin from WAReview Received: July 5, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialSpoke on phone. They emailed the claim forms. In process of gathering all required info to submit.to RoamRight.
Walter from FLReview Received: July 1, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EliteAlways recommend squaremouth.
Suzan from AZReview Received: June 29, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredWe planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.
Danna from NHReview Received: June 28, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.
Andrew from IAReview Received: June 25, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredCustomer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.
Tiffany from WAReview Received: June 25, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredPolicy information was clear and straight forward. Covered all needed items at a reasonable rate. I was uncertain on a couple items and called customer service. They were very helpful and knowledgeable. They asked questions to determine what our need was and then recommended several options. Will definitely use this service again.
Ervin from AZReview Received: June 25, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredSpoke to two different customer service agents to insure I would be covered if I cancelled my trip. They both gave me the same answer, which is very good!
Both were very pleasant and helpful. I'll see what happens when the claim is filed.
Linda from DEReview Received: June 21, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/19/2016
My claim was submitted with my traveling companion because she had to cancel for medical reasons. We were very careful to dot all our "i's" and cross all our "t's", we thought. Initially the claim was denied, but when my friend called them and clarified as to why it should be covered, the claim was escalated to a supervisor. In less than 24 hours the claim was approved and we received our checks 3 business days later.
I had been prepared to 'do battle' and getting Square Mouth involved, if necessary. I was very pleased with the speed Roam Right resolved the claim.
Also, every representative that I spoke to was very pleasant and helpful.
Response from Arch RoamRightThank you for your review. We are very happy to hear you had a positive experience with our customer service representatives. We look forward to insuring your next trip.
“Arch RoamRight policy: EssentialI have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017
Claygirl from IDReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredWe were very pleased with our RoamRight experience. Your customer service reps were very helpful and efficient. We felt that the policy was affordable and was tailored to suit our needs. I would certainly share my positive experience with others in need of travel insurance and recommend you to them.
Diana from NYReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful
Last updated: November 13, 2026