Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I purchased Peace of MIND at an excellent cost. Thankfully no issue arose where I would have to test the value. For me, I will use this in future travel.
    Online experience and short talk with agent to answer questions was 5 star.

    Stephen from HI
    Review Received: June 12, 2016
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    Arch RoamRight policy: Preferred

    The assistance through RoamRight's online chat service was extremely helpful in filing our claim, and the claim was processed very promptly.

    Rodney from IN
    Review Received: June 7, 2016
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    Arch RoamRight policy: Preferred

    Best rated insurance at best price. I made a mistake on my termination date, called customer service and within 5 seconds it was fixed. Outstanding service. Highly recommend over all others.

    Doug from MO
    Review Received: June 5, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    QUICK, EFFICIENT, BEST PRICE

    Mark from MN
    Review Received: June 1, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    It's easy to compare policy levels and easy to contact customer service. I had to change dates as I didn't realize the cruise line would book us on a red-eye, necessitating adding an extra day. All went well.

    Luckily we didn't need to file a claim, but the peace of mind was worth it.

    Kathleen from AL
    Review Received: June 1, 2016
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    Arch RoamRight policy: Preferred

    I have had RoamRight insurance for several previous trips. Your company has offered excellent coverage for several of my vacations and your personnel have consistently provided excellent service. For these reasons, RoamRight is my first company to look at when selecting a travel insurance policy.

    Gene from VA
    Review Received: May 26, 2016
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    Arch RoamRight policy: Preferred

    When I was n the middle of purchasing my insurance, my computer malfunctioned and I was nit able to complete the transaction, after many attempts, I called your company's and asked for assistance. The person answered the phone was very patient and very knowledgeable. She walked me through the steps and explained the differences about each policy. She assisted me to purchase the most appropriate coverage for me needs in a timely fashion. I was very impressed with your company's assistance.

    Linda from CA
    Review Received: May 26, 2016
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    Arch RoamRight policy: Essential

    Just faxed my claim form to Roam Right. I will let you know the outcome shortly.

    Jessica from FL
    Review Received: May 24, 2016
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    Arch RoamRight policy: Preferred

    I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.

    Pamela from CA
    Review Received: May 22, 2016
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    We had travel insurance with roam right purchased through square mouth just in case we needed it. Fortunately everything went smoothly and we never had to use the insurance. I'm unable to comment about the experience in the event we hs needed it.

    Jatinder from VA
    Review Received: May 18, 2016
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    0 out of 0 people found this review helpful

Last updated: November 13, 2026