Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!

    Chad from WA
    Review Received: August 8, 2015
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    Arch RoamRight policy: Essential

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

    Guelda from NY
    Review Received: July 28, 2015
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    Arch RoamRight policy: Preferred

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

    panchapakesa from TX
    Review Received: July 27, 2015
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    Arch RoamRight policy: Preferred

    I bought trip insurance with RoamRight based on a certain flight price. A few weeks later, the flight price went down drastically and I rebooked our tickets at the lower price. I then called RoamRight to see if they would credit us based on the new reduced flight price. They were fantastic! Wonderful to deal with and promptly credited us over $100 based on the newly priced travel insurance plan.

    I'm delighted I didn't have to use their insurance services while on our trip, but based on this customer service experience will be sure to purchase from them for our next trip.

    MWR from MD
    Review Received: July 20, 2015
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    Arch RoamRight policy: Essential

    I will use your service again

    Kenneth from NJ
    Review Received: July 19, 2015
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    Arch RoamRight policy: Essential

    Good coverage for a reasonable price. I like the coverage for terrorism at home or the destination as a valid reason to cancel a trip, as well as illness for myself or a close family member.

    I travel sometimes with my daughters who are Canadians. While we need to get different policies because of the nationality / country of residence, I feel more secure insuring with the same company.

    Judith from CA
    Review Received: July 13, 2015
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    Arch RoamRight policy: Preferred

    Flexible--allowed us to easily add coverage to our policy as we booked over several months.

    Gregg from CA
    Review Received: July 10, 2015
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    Arch RoamRight policy: Preferred

    I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.

    Jennifer from DE
    Review Received: July 10, 2015
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    Arch RoamRight policy: Preferred

    Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.

    TRENT from PA
    Review Received: July 9, 2015
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    Arch RoamRight policy: Essential

    Having travel insurance from Squaremouth gives me great piece of mind in planning our vacations.

    Frances from CT
    Review Received: July 9, 2015
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Last updated: November 13, 2026