Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,991
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    Had no claim, but needed to increase both length of time and insured value. Process to do it was painless and fast with a super customer service agent.

    Cruise several times per year and have used Roam Right several times and Squaremouth every time.

    forepaughs from FL
    Review Received: March 6, 2019
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    William from VA
    Review Received: February 24, 2019
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    1 out of 1 people found this review helpful

    I made a claim for a lost phone, the process was straight forward. Once supporting information was provided my claim was processed efficiently and without hassle. I will always buy insurance from roam right for any future trips.

    Arch RoamRight policy: Preferred

    I loved that I could chose the specific type of insurance that I felt I needed for my trip and to which I felt I would need financial assistance if it arose. I did speak with someone before I purchased and was pleasantly surprised to be treated with courtesy, to have an agent that was informed, and to feel confident that this was the right choice for me. I will definitely consider this again for future travel insurance needs.

    Jean from WI
    Review Received: February 14, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    In my experience it has been easy to choose the right insurance with RoamRight. We did have to file a claim once, a few years ago, and this also went very smoothly.

    William from WA
    Review Received: February 9, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Really great assistance and resolve at the time of an emergency, in Southeast Asia. They took good care of us, keeping in contact as fast as possible. Claim was filed and easily resolved. Very satisfied with this particular experience with Arch RoamRight.

    Ann from CA
    Review Received: February 8, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I WILL DEFER ANSWERING THIS PENDING HOW THE CLAIM PROCESS GOES, HOW LONG IT TAKES, AND ANY OTHER HURDLES PLACED IN THE WAY DURING THE CLAIM PROCESS.

    BERNARD from FL
    Review Received: February 5, 2019
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    1 out of 1 people found this review helpful

    Review Updated: 03/05/2019

    CLAIM WAS HANDLED PROMPTLY.

    Arch RoamRight policy: Preferred

    Delayed baggage claim. Quick and easy.

    Daniel from AZ
    Review Received: February 2, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    This is the second policy I have taken out with Arch RoamRight. I have found they have a variety of levels of coverage which allows me to pick the exact coverage I need. Fortunately, I have not needed to file any claims. If and when I do, I have confidence that they will be handled promptly.

    Steve from MI
    Review Received: February 2, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    So far it has been a please working with Squaremouth. Will use again in the near future. Cheers!

    T. Duro from HI
    Review Received: January 27, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    24 hour assistance (this was not a medical issue) was not particularly helpful. The claims department customer service rep with whom I spoke was very courteous and helpful. I have filed a claim on 1/14 but have not heard anything yet.

    Scubalo from NC
    Review Received: January 23, 2019
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    0 out of 0 people found this review helpful

    Review Updated: 02/20/2019

    My claim was first denied, about two weeks after submission. I appealed with an e-mail providing significantly more information and explanation, and received a positive response by e-mail within two days verifying that my claim was approved. I have received a check for the amount claimed.

Last updated: November 13, 2026