Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I had no problems in dealing with Squaremouth at all. And so far in the claim end of it, all seems to be going well. I am just waiting for a check covering the unexpected delay in travel.
When my luggage was delayed, Roamright customer service took the time to get the information so that they could act on my behalf in tracking the luggage - leaving me time to enjoy my vacation. They kept me informed of the progress- much more so than the airline. When I submitted my claim, it was handle with the same efficiency. I was informed on the status and payment was delivered in a very timely matter. I would not hesitate to use their products again on future travel.
I purchased RoamRight travel insurance for my granddaughter and myself for a trip to London and Paris.
My mother died while we were finishing up the London part of the trip. We had to fly home from London, rather than Paris, and we were unable to use our Paris hotel, Eurostar tickets, tickets for Versailles or our return air ticket. I filed a claim upon returning and it was handled promptly and efficiently. I was VERY satisfied with the company. I will buy travel insurance from RoamRight for future trips and would highly recommend it to my friends.
i have not heard back from my claim yet. it's been a couple of weeks. frustrated.
I had to call a few times because it seemed like it took a little too long,
They were good under than that,
Excellent customer service, user friendly web site.
Would recommend this policy to other travelers.
We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.
Please see details in claim supporting documents
I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.
Great price for the coverage you get. A bit difficult to get in touch with customer service representative.
Last updated: November 13, 2026