Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,995
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I claim my lost cell phone, and I received their check after 3 weeks.

    Sufeng from SC
    Review Received: May 2, 2014
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    5 out of 5 people found this review helpful
    Arch RoamRight policy: Preferred

    Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.

    Mary from WI
    Review Received: April 27, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    We did not have to claim any claims.

    Boris from NY
    Review Received: April 27, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

    Martin from NY
    Review Received: April 25, 2014
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    79 out of 79 people found this review helpful
    Arch RoamRight policy: Preferred

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

    Claire from MI
    Review Received: April 24, 2014
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    22 out of 24 people found this review helpful
    Arch RoamRight policy: Essential

    EASY TO COMPARE DETAILS AND PRICES FOR ALL AVAILABLE POLICIES

    ANDREW from MD
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Happy with agent, and claim response.

    edwin from CA
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Purchased the insurance at a reasonable rate. Fortunately, never had to use it.

    Elisa from FL
    Review Received: April 15, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I AM STILL TRYING TO SUBMIT MY CLAIM

    SHIQI from IL
    Review Received: April 8, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Although there was not any problems during my trip, but I was extremely happy with the level of professionalism, customer care, and follow through.
    Being in service industry myself, it is nice to come across a caring and detail oriented companies.

    Fariborz from IL
    Review Received: April 3, 2014
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    0 out of 0 people found this review helpful

Last updated: November 14, 2026