Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I claim my lost cell phone, and I received their check after 3 weeks.
Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.
We did not have to claim any claims.
Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.
I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.
EASY TO COMPARE DETAILS AND PRICES FOR ALL AVAILABLE POLICIES
Happy with agent, and claim response.
Purchased the insurance at a reasonable rate. Fortunately, never had to use it.
I AM STILL TRYING TO SUBMIT MY CLAIM
Although there was not any problems during my trip, but I was extremely happy with the level of professionalism, customer care, and follow through.
Being in service industry myself, it is nice to come across a caring and detail oriented companies.
Last updated: November 14, 2026