Arch RoamRight Travel Insurance Reviews

We filed a small ($420) claim because a storm interrupted our trip and we incurred some cancellation fees when we rebooked our hotels. We provided detailed documentation, and our claim was paid in full, but I give Arch RoamRight four stars instead of five because (1) the automated email acknowledgement of my claim submission disappeared into my spam folder, and when I called their customer service phone number to find out the status of the claim I was on hold for a very long time -- I think well over half an hour -- before a human answered (and to her credit was able to quickly determine that the claim had been received and was in their queue), and (2) the time between the filing of my claim and my receipt of their check was a little more than six weeks, not an outrageously long time but not exactly a speedy resolution of such a straightforward claim.

Easy to contact them and adjust insurance amount as air travel costs were added and travel dates extended.

I had an issue with the name spelling on my policy that I did not notice before issue. I called and it was resolved effortlessly.

I will be making a claim. My plane was due to leave on time at 5 AM from Grand Forks. We were on the plane until 7 AM without moving due to problems with the De icing machine operation. We returned to the gate at 7:00 AM. We did not leave again until 10:30 AM. I missed my connecting flight and was told I could not leave MPLS until 10:38 PM. I had a flight to Omaha the next morning on a different carrier. I was fortunate enough to fly standby on a 2:30 pm flight from MPLS.
I contacted Roam Right and was told I was covered for delayed flight and missed connection. My representative was very helpful. I will be filing a claim.

I have always had a positive experience with Roam Right, and that is the only insurance that I purchase when I travel.

We did not go on this trip. We postponed using the policy until October 2019

Smooth transaction and Customer Service to make a change and answer questions. Peace of Mind A+

Clear with concise information and responses to my questions

Filing the claim was simple. My only issue was that I waited for two weeks after filing a claim to get an update, and got none until I called.
Email went unanswered. However, once I phoned in I was able to get an update in short order.
Overall, a positive experience.

The trip we insured was cancelled by the cruise company, Crystal. I called RoamRight about this, but they would not refund my payment of about $1600.00. However, I did receive confirmation that I could use that credit for insurance on a future trip, which will work well for us. They were very accommodating about the cancellation.

I will continue to use your products for my yearly trips.