Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,995
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AVG. MONTH
76
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

    Arthur from LA
    Review Received: June 24, 2013
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    2 out of 4 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    None

    During Trip
    none applied

    Claim Process
    no claims

    Patrick from GA
    Review Received: June 17, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    During Trip
    Luckily we didn't need any of the services. These folks are very helpful!

    Glenn from NV
    Review Received: June 8, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    Glad policy was not needed. But felt confident that we had purchased it.

    Ann from FL
    Review Received: June 2, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    I did not need any interaction with the insurance during my trip.

    Claim Process
    I do not have a claim.

    Debra from FL
    Review Received: May 12, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Before Trip
    My representative was professional, knowledgeable, courteous, and very, very helpful. If I could remember his name (sadly, I failed to find it for this survey), I'd recommend him for a big raise.

    During Trip
    na

    Lone Ranger from ME
    Review Received: May 9, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    NA

    Gerald from FL
    Review Received: May 3, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    Easy and straight forward process to obtain policy.

    During Trip
    No need to contact carrier during trip.

    Claim Process
    Did not file a claim.

    John from GA
    Review Received: April 24, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    Did not use

    Arla from IL
    Review Received: April 20, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Before Trip
    My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

    Kathy from AZ
    Review Received: April 14, 2013
    Was this review helpful?
    32 out of 34 people found this review helpful

Last updated: November 14, 2026