Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

    Martin from NY
    Review Received: April 25, 2014
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    79 out of 79 people found this review helpful
    Arch RoamRight policy: Preferred

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

    Claire from MI
    Review Received: April 24, 2014
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    22 out of 24 people found this review helpful
    Arch RoamRight policy: Adventure

    thankfully, we did not have to file a claim

    Fran from WA
    Review Received: April 23, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I had to cancel due to illness and part of my claim was denied (advance payments for museums). This makes no sense as these advance payments are a valid part of what must be paid in advance to travel and are often non-refundable.

    Michael from WA
    Review Received: April 22, 2014
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    110 out of 117 people found this review helpful
    Arch RoamRight policy: Essential

    EASY TO COMPARE DETAILS AND PRICES FOR ALL AVAILABLE POLICIES

    ANDREW from MD
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Happy with agent, and claim response.

    edwin from CA
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Purchased the insurance at a reasonable rate. Fortunately, never had to use it.

    Elisa from FL
    Review Received: April 15, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I AM STILL TRYING TO SUBMIT MY CLAIM

    SHIQI from IL
    Review Received: April 8, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    My friend did teh seraching for a good insurance after being surprised that the cruise ship would not give me insurance after we ahd already paid and booked the cruise. Somehow it wasn't included as we thought we asked for as per phone conversation.

    We were so glad to get your insurance! AND it was a few dollars cheaper than what the cruise line provided. It seemed comparable but maybe the ship's could have offered more protection... I don't quite remember but if so more didn't seem necessary.

    Janice from CO
    Review Received: April 3, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Although there was not any problems during my trip, but I was extremely happy with the level of professionalism, customer care, and follow through.
    Being in service industry myself, it is nice to come across a caring and detail oriented companies.

    Fariborz from IL
    Review Received: April 3, 2014
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    0 out of 0 people found this review helpful

Last updated: November 1, 2026