Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Claim being processed now. I cannot rate the performance
John from FLReview Received: January 10, 2014Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: AdventureNo claim
Marsha from MAReview Received: January 10, 2014Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: ActiveNo claims
Burton from CAReview Received: January 3, 2014Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EliteThere was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.
Cynthia from ILReview Received: December 30, 2013Was this review helpful?285 out of 289 people found this review helpfulResponse from Arch RoamRightWe certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.
“Arch RoamRight policy: EssentialNo problems but comforting to know we were covered for any anticipated crisis.
Allan from MDReview Received: December 27, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredNo claim and didn't need service during trip
Deborah from MDReview Received: December 26, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialNo claim
Paul from NJReview Received: December 23, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredWe provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.
Frank from MOReview Received: December 19, 2013Was this review helpful?89 out of 94 people found this review helpful“Arch RoamRight policy: AdventureI purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.
theresa from PAReview Received: December 6, 2013Was this review helpful?85 out of 102 people found this review helpful“Arch RoamRight policy: PreferredFortunately we had no need to file a claim
Gail from CAReview Received: November 25, 2013Was this review helpful?0 out of 0 people found this review helpful