Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    No problems but comforting to know we were covered for any anticipated crisis.

    Allan from MD
    Review Received: December 27, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    No claim and didn't need service during trip

    Deborah from MD
    Review Received: December 26, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    No claim

    Paul from NJ
    Review Received: December 23, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.

    Frank from MO
    Review Received: December 19, 2013
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    89 out of 94 people found this review helpful
    Arch RoamRight policy: Adventure

    I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.

    theresa from PA
    Review Received: December 6, 2013
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    85 out of 102 people found this review helpful
    Arch RoamRight policy: Preferred

    Fortunately we had no need to file a claim

    Gail from CA
    Review Received: November 25, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    DID NOT HAVE A CLAIM

    MAC from FL
    Review Received: November 24, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    NA

    Judith from NV
    Review Received: November 20, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    I did not need to make a claim

    Peter from DC
    Review Received: November 20, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    not applicable

    Lynette from CT
    Review Received: November 13, 2013
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    0 out of 0 people found this review helpful

Last updated: November 1, 2026