Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
We had no problems on this trip.
J from WAReview Received: August 10, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: ActiveNo claim
Anthony from NHReview Received: July 27, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredBefore Trip
Easy to accessDuring Trip
Did not contact insurance carrier during the trip.Claim Process
Have not submitted the claim yetDiane from SCReview Received: July 23, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialBefore Trip
Very pleased with customer serviceDuring Trip
did not need to use insurance thankfully but I felt better knowing I had the insuranceClaim Process
no claimRose Mary from PAReview Received: July 21, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EliteBefore Trip
Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.Claim Process
"Cancel for any reason" coverage is at 75%Anonymous from VAReview Received: July 19, 2013Was this review helpful?37 out of 40 people found this review helpful“Arch RoamRight policy: EssentialBefore Trip
Got information we needed in good timeDuring Trip
We did not need to use the insurance service during the trip.Claim Process
We did not make a claim.Christine from CAReview Received: July 12, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredBefore Trip
I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.Gail from GAReview Received: July 3, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialDuring Trip
I had a very hard time trying to reached customer service when I was in the Philippines. Matter of fact, I wasn't able to reach anyone at all! When I tried to call the non-US toll free number, my call didn't go thru so many time and when it did ring, nobody was picking up. Very frustrating...Rey from TXReview Received: July 2, 2013Was this review helpful?403 out of 409 people found this review helpfulResponse from Arch RoamRightRey,
We are sorry you had difficulty reaching us on your trip. For future reference, if you need to contact RoamRight from outside of the US, please call our assistance number collect at 1-603-328-1382 or email us at customerservice@roamright.com. We can also provide some customer service via social media, via our Facebook page (www.facebook.com/roamright) or through Twitter (www.twitter.com/roamright). If you send us a private message online, we can call you back directly.“Arch RoamRight policy: EliteDuring Trip
Luckily did not need to use!Frequent flier from INReview Received: July 2, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredDuring Trip
fof not nredBeth from TXReview Received: July 1, 2013Was this review helpful?0 out of 0 people found this review helpful