Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Before Trip
They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.During Trip
I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.Claim Process
No claimsMara from CAReview Received: March 8, 2013Was this review helpful?134 out of 141 people found this review helpful“Arch RoamRight policy: EssentialDuring Trip
N/A to allClaim Process
Did not file for a claim.Ally from NYReview Received: February 26, 2013Was this review helpful?1 out of 2 people found this review helpful“Arch RoamRight policy: PreferredClaim Process
No claims necessary.Matthew from MIReview Received: February 26, 2013Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialBefore Trip
Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.During Trip
Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!Nancy from KYReview Received: February 24, 2013Was this review helpful?73 out of 77 people found this review helpful“Arch RoamRight policy: PreferredDuring Trip
I didn't contact customer service during my trip.Claim Process
I haven't filed a claimThe Antiboortz from GAReview Received: February 16, 2013Was this review helpful?0 out of 4 people found this review helpful“Arch RoamRight policy: EssentialDuring Trip
not applicableBonnie from PAReview Received: February 12, 2013Was this review helpful?0 out of 4 people found this review helpful“Arch RoamRight policy: PreferredDuring Trip
did not need to use the insurance so have no grounds for replying to these questionsClaim Process
did not file a claim so cannot comment on these questionsJenabou from MEReview Received: February 1, 2013Was this review helpful?0 out of 4 people found this review helpful“Arch RoamRight policy: PreferredDuring Trip
Did not contact insurance carrier during the trip.Claim Process
No claimBud from MOReview Received: January 24, 2013Was this review helpful?0 out of 4 people found this review helpful“Arch RoamRight policy: EssentialBefore Trip
Did everything online, had no need to contact customer service.During Trip
Did not use.Claim Process
Did not make a claimTerri from KYReview Received: January 22, 2013Was this review helpful?0 out of 21 people found this review helpful“Arch RoamRight policy: PreferredDuring Trip
Did not useClaim Process
No claimsSteven from CAReview Received: January 14, 2013Was this review helpful?0 out of 5 people found this review helpful
Last updated: November 2, 2026