Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,201
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • Arch RoamRight policy: Preferred

    Professional and just what I needed - took the worry out of my trip.

    Eileen from CA
    Review Received: November 14, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It was an easy process. Happy we didn’t need to use it but glad to have had it in case we dis

    Russell from NY
    Review Received: November 13, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Great price for peace of mind. No claim filed.

    Amy from CA
    Review Received: November 10, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Preferred

    I thought the price was reasonable fir the coverage offered.

    Susan from NM
    Review Received: November 9, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Preferred

    Robert from FL
    Review Received: November 9, 2017
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    1 out of 1 people found this review helpful

    The claim was paid but there was no communication or updates from RoamRight during the process.

    Arch RoamRight policy: Active

    This policy was a safety net that fortunately we did not have to use .

    William from KS
    Review Received: November 5, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Use online research tool to select RoamRight. The policy coverage and rates matched our needs. I would recommend RoamRight at this point to other travelers. Currently reviewing airline policy to determine if claim for delayed-missed flight expenses should initially be submitted to AirFrance before submitting to RoamRight

    Karole from MA
    Review Received: November 5, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you need any assistance with the claims process, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Preferred

    Not clear why some parts in the insurance was not covered, in particular "for any reason".

    Mammen from NY
    Review Received: November 3, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. If you have any questions about your claim resolution, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Essential

    Very comprehensive Website experience. Easy to navigate and if you need clarification, customer service was very helpful.

    Marla from CA
    Review Received: November 3, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and choosing RoamRight. We hope you keep us in mind when it's time to plan your next trip.

    Arch RoamRight policy: Elite

    The web site was easily used to help us choose the appropriate policy (our second purchase from you). Your reputation enabled us to travel worry-free and thankfully, we didn't need to file a claim.

    William from WA
    Review Received: November 3, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time to plan your next trip.