Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Active
No problems with purchase and no claims filed.
Barbara from KYReview Received: October 8, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we look forward to insuring your next trip.
“Arch RoamRight policy: EliteExcellent experience and removed the worry when traveling.
Michael from TXReview Received: October 7, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy to hear we were able to remove the worry from your travels, and we look forward to doing it for the next trip, as well!
“Arch RoamRight policy: EliteTheir phone app and customer service have been very helpful in clarifying benefits and providing information thus far. We had hoped to not need them but our trip was delayed by United, who also broke our luggage, and we have been unable to obtain reimbursement from United or Chase Sapphire (which also supposedly has insurance included on these things). Unlike the literal hours we have spent talking to United and Chase, Roam Right has been quick 5 minute phone checks on questions and easy online forms!!! We will know more when everything is said and done - the documentation process is onerous, but Roam Right (backed by Arch Insurance) is right to ensure United denies coverage first since they caused the mess!!
Kerri from WIReview Received: October 6, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are sorry to hear about your troubles on your trip, but we are very pleased to hear we have made the resulting process a little bit easier for you. If you have any further questions, please do not hesitate to contact your claims examiner. Hopefully we can insure your next trip, too!
“Arch RoamRight policy: PreferredIf you own or are a controlling shareholder in a business and want coverage for cancellation due to Work Related Reasons, then one of the RoamRight policies may be the way to go (at least for NY State residents). Many carriers will not pay off if a business owner buys Cancel for Work Related Reasons. Read the fine print.
Mark from NYReview Received: October 5, 2016Was this review helpful?0 out of 1 people found this review helpful“Arch RoamRight policy: PreferredThe price was too good to pass up, in case something went wrong.
Barbara from CAReview Received: October 3, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your kind words. Know that we were there for you just in case something did go wrong! And we look forward to being there for your next trip, as well.
“Arch RoamRight policy: AdventureThe policy was easy to pick out. The customer service was polite and extremely helpful in explaining the terms of the policy. Roam right was a perfect match for me and very reasonable.
Larry from MAReview Received: October 2, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review for us. We are very happy to hear you found our customer service team to be helpful. We think we’re a pretty good match, too!
“Arch RoamRight policy: PreferredChat was available to answer all my questions before I purchased the travel insursnce and after. The docs were sent quickly and I was ready for tavel. This was my first time purchasing travel insurance.
Africa Traveler from MOReview Received: October 1, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: Preferredhad my backpack with netbook, camera, etc stolen on train in IT. submitted claim on 9/25/16, awaiting results. so far phone conversations with claims people have been helpful.
john from CAReview Received: September 28, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are sorry to hear about your stolen items, and we can assure you we are working diligently to resolve your claim. As I’m sure you were told, most claims take about 2-3 weeks to resolve. We thank you in advance for your patience.
“Arch RoamRight policy: PreferredSeamless experience.
From internet . One call to customer service .
Glad we had it and didn't need to use it.Steven from FLReview Received: September 27, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for leaving a review. We are happy to hear your trip went well, and we hope you will remember us when it’s time to plan your next trip.
“Arch RoamRight policy: PreferredUser friendly and customer service representative excellent
Michael from TXReview Received: September 27, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review and for your kind words. Hopefully you keep us in mind when it comes time to plan your next trip.