Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,310
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Roam RIght customer contact staff were very friendly and helpful. All interactions were handled quickly & very satisfactorily as was my claim. The service and policy cost were great!

    laura from TX
    Review Received: July 11, 2016
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    Arch RoamRight policy: Essential

    The folks at Square out have always been helpful and responsive. That's why I continue to look to them for my travel insurance. Hopefully we will never need to make a claim.

    Jon from CT
    Review Received: July 10, 2016
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    Arch RoamRight policy: Preferred

    I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.

    This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.

    Kip from CA
    Review Received: July 9, 2016
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    Arch RoamRight policy: Preferred

    Since I did not file a claim, my only interaction with RoamRight was to sig up for the insurance and to subsequently to change the coverage dates. All the interactions with RoamRight were very good. I would definitely recommend them to anyone interested in travel insurance.

    TRENT from PA
    Review Received: July 6, 2016
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    Arch RoamRight policy: Preferred

    Excellent experience dealing with Roam Right.

    Lisa from KY
    Review Received: July 5, 2016
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    Arch RoamRight policy: Preferred

    Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.

    Paul from OR
    Review Received: July 5, 2016
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    Arch RoamRight policy: Active

    Talked with Customer Service long before the trip to modify some details -- travel dates, number of people -- nothing major. Was taken care of quickly on the phone with email confirmation. Thankfully no problems on the trip, so no need for further interaction.

    Kristin from WA
    Review Received: July 5, 2016
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    Arch RoamRight policy: Preferred

    Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!

    Angie from MD
    Review Received: July 3, 2016
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Essential

    This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.

    Nesrin from PA
    Review Received: July 3, 2016
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    Arch RoamRight policy: Essential

    Spoke on phone. They emailed the claim forms. In process of gathering all required info to submit.to RoamRight.

    Walter from FL
    Review Received: July 1, 2016
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