Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,312
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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    51
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  • Arch RoamRight policy: Essential

    The reps had a little trouble finding the right policy for me. The prices have gone way up since my purchase just 2 years ago and I wanted a simple policy. They were able to help me after a couple of phone calls. Fortunately I did not have to use it.

    Thank you.

    Doris from CA
    Review Received: November 10, 2015
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    6 out of 7 people found this review helpful
    Arch RoamRight policy: Essential

    Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!

    Richard from FL
    Review Received: November 8, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    My trip to Israel/Palestine was postponed because of the violence in the area. I decided to request that the insurance be transferred to the new trip at whatever time we felt that it would be safe to go. I called and made that request and talked with Darlene. She said that they would have no problem transferring the insurance and made a note indicating that was their decision. So, as far as I know, i have insurance for whenever we go.

    Mary from VA
    Review Received: November 3, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Adventure

    Feeling like dealing with pros.

    Israel from CT
    Review Received: October 21, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.

    David from CA
    Review Received: October 20, 2015
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    3 out of 4 people found this review helpful
    Arch RoamRight policy: Essential

    I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.

    Patricia from PA
    Review Received: October 19, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.

    Jean from OR
    Review Received: October 19, 2015
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    5 out of 5 people found this review helpful
    Arch RoamRight policy: Preferred

    Easy to purchase and to get questions answered and price was reasonable.

    Mike from KY
    Review Received: October 11, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    Would use this travel insurance again for future trips.

    Gloria from CA
    Review Received: October 10, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I did not go on vacation I had to exit the plane due to abdomen, back and leg pain. I received a full refund with no problem. I will use and recommend RoamRight In the future.

    Richard from WI
    Review Received: October 10, 2015
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    0 out of 0 people found this review helpful