Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
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    30
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  • Arch RoamRight policy: Essential

    I have just filed my claim with roamright, and I will know more as to how they handle my claim in the next few days. I will update you later.

    Anonymous from CA
    Review Received: May 30, 2015
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    Arch RoamRight policy: Preferred

    We thought we were going to be kept from boarding as the country we were flying to had new requirements. When we called Roam Right they were very courteous although they could not help us.

    Marie from Oregon from OR
    Review Received: May 28, 2015
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    Arch RoamRight policy: Essential

    Great coverage, great rates, easy purchase!

    Wayne from MD
    Review Received: May 23, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    My husband, age 56, passed away on 5/5/15. We are awaiting his final death certificate so we can file a claim.

    Jennifer from NC from NC
    Review Received: May 23, 2015
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    Arch RoamRight policy: Essential

    Service great--knowledgeable and so helpful.

    Myrna from PA
    Review Received: May 21, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The travel part has been claimed and we have been reimburse the entire amount. We are now waiting for medical bills to come in.
    Most certainly will recommend this policy to others

    JAMES from NH
    Review Received: May 20, 2015
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    Arch RoamRight policy: Preferred

    your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days

    E Timothy from TX
    Review Received: May 13, 2015
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    Arch RoamRight policy: Essential

    Fantastic , easy and efficient way to pick up insurance for trip. Service for choosing just the right package was superb. Definitely will use again. Better coverage for the price than boat insurance!

    Heather from NY
    Review Received: May 12, 2015
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    Arch RoamRight policy: Essential

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Mikel from TX
    Review Received: May 3, 2015
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

    Bennett from CA
    Review Received: April 27, 2015
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Last updated: November 1, 2026