Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,312
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days

    E Timothy from TX
    Review Received: May 13, 2015
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    Arch RoamRight policy: Essential

    Fantastic , easy and efficient way to pick up insurance for trip. Service for choosing just the right package was superb. Definitely will use again. Better coverage for the price than boat insurance!

    Heather from NY
    Review Received: May 12, 2015
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    Arch RoamRight policy: Essential

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Mikel from TX
    Review Received: May 3, 2015
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

    Bennett from CA
    Review Received: April 27, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Policy seemed to cover everything important. Thankfully we did not have to file a claim.

    Sammie from TN
    Review Received: April 25, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The policy was fine. Reasonably priced, minimal coverage. My only issue is that it was not clear on the web site what was and was not covered and I needed to contact a representative who was very helpful and lovely.

    Steven from NC
    Review Received: April 19, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
    Will purchase insurance again in few days

    Mark from NY
    Review Received: April 19, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Recommended by a friend

    Everything was made easy

    yes I would recommend

    Stephen from MI
    Review Received: April 17, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

    Hazelan from NM
    Review Received: April 15, 2015
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    21 out of 26 people found this review helpful
    Arch RoamRight policy: Adventure

    I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.

    Timothy from OR
    Review Received: April 8, 2015
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    0 out of 0 people found this review helpful