Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

    Betsy from WA
    Review Received: March 22, 2015
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    Arch RoamRight policy: Preferred

    I have booked with Squaremouth a few times now and have always received great service. We have another trip planned in May and insured through Squaremouth. Never had a problem and did not ever have to file a claim. Hope if I do have to submit a claim it is as easy a process as my other dealings with Squaremouth!!

    Michael from FL
    Review Received: March 22, 2015
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    Arch RoamRight policy: Adventure

    Purchasing the policy I needed was easy and customer service was helpful with answering questions over the phone. I did not have to file a claim so I have no comments over the claim process although I feel I would have been covered as long as I followed the procedures in the proper manner outlined in the policy That part seems to be the major issue of people who have complaints with the claim process. Read your policy instructions in detail and know what you need to do and what's covered.

    Matt from NJ
    Review Received: March 21, 2015
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    Arch RoamRight policy: Preferred

    as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work

    jeffrey from NE
    Review Received: March 21, 2015
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    Arch RoamRight policy: Adventure

    Great service

    Christine from WI
    Review Received: March 12, 2015
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    Arch RoamRight policy: Essential

    I contacted Roam Right customer service late on a Sunday night following my medical emergency. My call was immediately answered by On Call International which was very helpful in offering help and giving me direction on how to proceed with my situation. Everyone I spoke with was very professional and understanding, and I highly recommend that future travelers use Roam Right for their insurance needs.

    Ann from NC
    Review Received: March 3, 2015
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    Arch RoamRight policy: Elite

    So far, so good!

    Patrick from OR
    Review Received: March 2, 2015
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    Arch RoamRight policy: Essential

    had all my questions answered promptly before and after the trip.
    Yes I would recommend this policy to my friends who travel and would purchase again.

    Simone from MI
    Review Received: February 27, 2015
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    Arch RoamRight policy: Preferred

    affordability with excellent coverage.

    German from CA
    Review Received: February 22, 2015
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    Arch RoamRight policy: Essential

    I bought the policy from Roam Right and fortunately didn't have to use it. I always use SquareMouth for my travel insurance needs.

    Paul from PA
    Review Received: February 22, 2015
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Last updated: November 1, 2026